Senior Manager of Dispatch

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers. 

Summit is a growing natural gas utility providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do. 

We have an exciting opportunity for a Senior Manager of Dispatch. This hybrid role can be based at one of our offices in Fort Smith or Maumelle, Arkansas, or in Shreveport, Louisiana.

POSITION SUMMARY

Responsible for leading and managing dispatch operations to ensure timely and efficient routing of work and emergency notifications. This manager is responsible for dispatch operations in Shreveport LA, Maumelle AR, and Fort Smith AR including union and non-union teams. Key responsibilities include overseeing dispatch teams, optimizing routes, monitoring performance, resolving issues, ensuring regulatory compliance, and collaborating with other departments on a routine basis. The role requires strong leadership, problem-solving, and communication skills, along with expertise in dispatch software used throughout all Summit Utilities. 

PRIMARY DUTIES AND RESPONSIBILITIES

• Lead, train, and manage dispatch staff, while monitoring and analyzing dispatch performance metrics to drive improvements. 
• Manage dispatch schedules to maximize efficiency and minimize delays.
• Implement route optimization strategies and leverage technology for real-time tracking.
• Ensure compliance with company policies, DOT regulations, and safety protocols.
• Collaborate with customer service and field operations to resolve scheduling conflicts.
• Analyze performance metrics and drive process improvements.
• Serve as a point of contact for internal and external customers to ensure safe seamless operations. 
• Ensure proper leadership availability and support during emergency events impacting the organization on a 24/7/365 basis. 
• Perform other duties as required including providing support and expertise to the Customer Service, Credit/Collections, and Field Operations work units.
• Facilitate and/or participate in policy, procedure, or compliance collaborations with other departments as dispatch representatives. 
• Represent dispatch department in meetings and presentations.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree in business, Logistics, or related field (or equivalent experience). 
• 5 years of dispatch or field operations experience in a natural gas utility preferred.
• 2 years of supervisory experience, preferred.

 KNOWLEDGE, SKILLS, ABILITIES 

• Strong knowledge of dispatch systems and route optimization tools. 
• Excellent leadership, communication, and problem-solving skills.
• High attention to detail and strong organizational skills. 
• Ability to demonstrate effective coaching through improved performance.
• Comfortable providing feedback and coaching to team members.
• Ability to implement changes to policies, procedures or overall direction and follow through on the same.
• Effective interpersonal/human relation skills exhibited when dealing with employees and difficult customers when elevated to this level.
• Strong verbal & written communication skills.
• Ability to effectively work in a demanding, fast pace and changing environment.
• Enthusiastic and energetic customer service attitude.
• Comfortable working with all levels of employees and management.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. 

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.