What are the responsibilities and job description for the Dispatcher - 2nd Shift position at Summit Utilities Inc?
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.
Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting opportunity open for a 2nd Shift Dispatcher based in Maumelle, AR.
Hours are Monday - Friday, 3pm to 11pm with rotating weekends.
POSITION SUMMARY:
The Dispatcher monitors, dispatches and load balances work orders to field personnel to utilize field resources safely and efficiently. Monitors and responds to requests for information. Provides communication between customer service representatives and field personnel.
PRIMARY DUTIES AND RESPONSIBILITIES
- Answers phone calls and performs call-ahead request for field technicians.
- Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed.
- Dispatches orders via Mobile Data and/or radio.
- Coordinates daily operational requirements between local supervision and service technicians.
- Routes work to service technicians.
- Monitors orders and reroutes as needed.
- Prioritizes work orders.
- Documents work orders.
- Resolves scheduling issues between the company’s Call Center, customers, and supervision to achieve optimum results.
- Monitors daily reconciliation of all priority calls.
EDUCATION AND WORK EXPERIENCE
- High school diploma or General Equivalency Diploma
- 2 years of customer service or clerical experience using computerized systems
- Desired skills, one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.
KNOWLEDGE, SKILLS, ABILITIES
- Excellent verbal and written communication skills
- Computer skills to include MS Office
- Ability to multi-task in a fast-paced environment
- Basic mathematical skills
- Ability to reason logically and methodically
- A calm and compassionate demeanor
- Ability to work independently and address emergency situations
The position is covered under the D.O.T. regulations and Summit Utilities Drug and Alcohol Policy and is, therefore, subject to all terms of the Policy, including the random selection for drug testing.
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.