Director of Operations, Development Division

About the Role

Summit Sotheby’s is experiencing exceptional growth and increased demand across its

development real estate portfolio. With a small but highly talented team (Sales

Lead, Marketing Lead, Project Manager), the organization is bringing in more business than

current internal operations can support.

We are seeking a Director of Operations to build the systems, structure, financial discipline,

and operational backbone that will allow the team to scale, elevate client service, and

execute at the level expected of a top luxury real estate brand. This person will shift the

department from reactive to strategic — ensuring the team is set up for long-term success,

not just keeping up with demand.

Key Responsibilities

Operational Leadership & Scalability

• Design, implement, and optimize operational systems, workflows, and processes that allow the developments team to scale efficiently.
• Create a unified operational playbook that optimizes and builds on existing framework, covering listings, marketing, sales, client handoffs, and cross-team coordination.
• Identify and eliminate operational bottlenecks, building a proactive structure that supports sustained, predictable growth.
• Establish KPIs, reporting rhythms, and performance dashboards across development projects and functional areas.

Financial Management & Oversight

• Oversee budgeting, forecasting, and financial planning for the developments division.
• Manage P&L for active and upcoming projects, ensuring financial visibility, accuracy, and alignment with business goals.
• Track and optimize operational spending, vendor contracts, and project-level financial performance.
• Provide leadership with regular reporting on costs, revenue projections, margin analysis, and resource allocation.

Team & Cross - Functional Management

• Work in collaboration with the department head to support the existing team while expanding the team structure as needed.
• Strengthen cross-department alignment, brokerage leadership, marketing, agents, developers, third-party partners, ensuring seamless handoffs and communication.
• Mentor team members and instill a culture of accountability, efficiency, and premium client service.

Project & Process Management

• Build standardized processes for new developments—from intake to launch to active
• sales to close-out.
  Oversee timelines, task management systems, workback schedules, and operational workflows for marketing, listings, campaigns, events, and client communications.
• Ensure every development project is executed on time, within budget, and with consistent operational excellence.
• Implement SOPs for transaction flow, marketing requests, agent coordination, and internal/external communications.

Client Experience & Service Excellence

• Establish a luxury-level service model that elevates the experience of developers, buyers, sellers, partners, and internal teams.
• Build consistency in managing high-volume inquiries, follow-up, and client touchpoints across projects.
  
  

Technology, Tools & Systems

• Assess, optimize, and manage project management platforms and marketing workflow tools.
• Develop best-in-class tech stack focused on organizational data architecture and scalability.
• Implement performance dashboards, reporting structures, and operational command centers for active and upcoming developments.
  
  

Requirements

• Demonstrated success building scalable operational systems in high-growth, multi-project environments.

• Strong financial acumen with experience managing P&L, budgeting, forecasting, and project-level financial reporting.

• Excellent organizational ability; capable of bringing structure, efficiency, and clarity to a fast-moving environment.

• Experience with project management systems (Asana, Monday, Airtable, ClickUp, etc.) and real estate CRMs.

• Strong communication, relationship management, and cross-functional leadership skills.