What are the responsibilities and job description for the Customer Support Professional position at Summit Sales Inc.?
Overview
We are seeking a dedicated and enthusiastic Customer Solutions Specialist to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a collaborative spirit, and a commitment to delivering outstanding customer support.
Responsibilities
- Respond promptly to customer inquiries via phone and email, ensuring a high level of service.
- Handle client services with professionalism, addressing concerns and resolving issues effectively.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Collaborate with sales teams to support outbound calling efforts and enhance customer engagement.
- Utilize computer systems for processing transactions, managing information, and tracking customer interactions.
- Demonstrate excellent phone etiquette while interacting with customers and clients.
- Work collaboratively within the office environment to foster a positive team dynamic.
Qualifications
- Previous experience in customer support or client services is required.
- Strong computer skills with proficiency in data entry and office software applications.
- Excellent verbal and written communication skills, demonstrating effective phone etiquette.
- Ability to work collaboratively in a team-oriented environment while managing individual responsibilities.
- A proactive approach to problem-solving with strong attention to detail.
Join us in creating memorable experiences for our customers by applying your skills as a Customer Service Representative!
Summit Sales is a manufacturers representative agency in the plumbing industry. We have been in business for 45 years and have a territory of Kansas, Missouri and Illinois.
Salary : $45,000 - $50,000