Retail Property General Manager

Job Summary

We are seeking an energetic and highly organized Retail Property General Manager to lead the operations of our retail property portfolio. In this pivotal role, you will oversee day-to-day property management, lease administration, tenant relations, and financial performance. Your leadership will ensure the properties operate smoothly, remain compliant with all regulations, and deliver exceptional customer service. This position offers an exciting opportunity to drive operational excellence and foster positive relationships with tenants, vendors, and stakeholders.

Responsibilities

Operational Management:

• Oversee the day-to-day operations of the Center, ensuring a clean, safe, and welcoming environment for customers, tenants, and staff.
• Develop and implement standard operating procedures (SOPs) to maintain high operational standards.
• Manage maintenance, security, and custodial services to ensure optimal functionality and appearance of the property.
• Ensure compliance with all local, state, and federal regulations and company policies.

Financial Management:

• Prepare and manage the annual budget, including revenue projections and expense control.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Oversee rent collection, tenant billing, and financial reporting.
• Identify and execute cost-saving measures without compromising service quality.

Tenant Relations:

• Foster positive relationships with current and prospective tenants, addressing their needs and concerns promptly and professionally.
• Negotiate lease agreements and renewals in collaboration with the leasing team.
• Coordinate with the leasing team to ensure optimal tenant mix and occupancy rates.
• Support tenants with marketing and promotional activities to drive traffic and sales.

Marketing and Events:

• Develop and execute marketing plans to promote the Center, attract shoppers, and enhance the company's brand.
• Plan and coordinate events, promotions, and activities to engage the community and increase foot traffic.
• Utilize digital marketing strategies, including social media, email campaigns, and the mall's website, to reach a broader audience.

Customer Service:

• Ensure a high level of customer satisfaction by providing exceptional service and addressing customer feedback and concerns effectively.
• Implement customer service training programs for all of the Shopping Center staff.
• Monitor and improve the overall customer experience within the Center.

Leadership and Team Development:

• Lead, mentor, and develop a high-performing team, promoting a positive work environment and a culture of excellence.
• Conduct regular performance evaluations, provide feedback, and implement professional development plans.
• Communicate effectively with staff, tenants, and corporate partners to align goals and objectives.

Qualifications:

• Bachelor’s degree preferred, or related experience.
• Minimum of 3 years of experience in retail management, property management, or a related field, with at least 2 years in a leadership role.
• Strong financial acumen and experience with budgeting, financial analysis, and reporting.
• Experience with Yardi a plus.
• Excellent communication, negotiation, and interpersonal skills.
• Proven ability to develop and execute marketing strategies and promotional events.
• Demonstrated leadership skills with the ability to motivate and manage a diverse team.
• Proficiency in Microsoft Office Suite and property management software.

Physical Requirements:

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work extended hours, including evenings, weekends, and holidays as needed.
• Ability to walk the property, stand for long periods, and lift to 25 pounds.

The Retail Property Manager is responsible for the overall day-to-day management, financial performance, physical condition, tenant relations, and operational execution of Westwood Mall. This position serves as the primary onsite leader for the property and works closely with Regional Management, Leasing, Accounting, Operations, and corporate leadership to ensure the asset is operated safely, efficiently, professionally, and in accordance with company standards.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $60,000