RN Nurse Manager

Job Summary/Objective:

The RN Nurse Manager provides strategic leadership, direction, and oversight for all nursing and medical operations across Summit Pointe’s outpatient, integrated care, and Assertive Community Treatment (ACT) programs. This role ensures the consistent delivery of high-quality, trauma-informed, and recovery-oriented care that aligns with organizational values, regulatory requirements, and Certified Community Behavioral Health Clinic (CCBHC) standards.

The RN Nurse Manager serves as the central link between clinical practice and operational management, overseeing the work of medical staff, mid-level providers, and nursing teams—including Medical Clinic Nurses, Integrated Care Nurses, Complex Care Nurses, and ACT Nurses. The position promotes excellence in service delivery, fosters interdisciplinary collaboration, and ensures adherence to evidence-based practices and quality improvement initiatives.

This position requires a balance of clinical expertise, operational acumen, and leadership skill to cultivate a culture of professionalism, accountability, and innovation. The RN Nurse Manager mentors and supports staff to achieve excellence in patient care while ensuring that all nursing activities align with Summit Pointe’s mission to provide accessible, compassionate, and integrated behavioral and physical healthcare to the community.

Essential Duties and Functions:

• Provides leadership and oversight for daily operations of nursing and medical teams across outpatient, integrated care, ACT services and Infection Control.
• Coordinates and manages provider and nursing schedules to optimize workflow, productivity, and access to care.
• Oversees clinical workflows to ensure coordinated, efficient, and customer-centered service delivery.
• Ensures adherence to nursing and medical protocols, standards of care, and regulatory and accreditation requirements.
• Collaborates with physicians, mid-level providers, and behavioral health teams to advance integrated physical and behavioral healthcare.
• Implements and monitors CCBHC standards and CHAMPS billing processes, ensuring accuracy and compliance.
• Participates in the development, revision, and implementation of departmental policies, procedures, and protocols.
• Leads and supports quality improvement and performance monitoring initiatives to enhance care quality, safety, and operational outcomes.
• Promotes staff development and professional growth through coaching, competency evaluation, and performance feedback.
• Engages in workforce planning, including hiring, onboarding, and retention of qualified nursing personnel.
• Supports effective communication and collaboration among nursing teams, mid-level providers, and administrative leaders.
• Monitors documentation practices to ensure completeness and accuracy in the Electronic Medical Record (EMR) in accordance with agency standards.
• Ensures compliance with all safety, infection control, and risk management standards, promptly addressing potential safety risks.
• Promotes a trauma-informed, recovery-oriented culture that prioritizes customer safety, dignity, and empowerment.
• Identifies, analyzes, and resolves clinical and operational issues using data-driven decision-making and problem-solving approaches.
• Participates in organizational committees and contributes to strategic initiatives that advance integrated care and system improvement.
• Performs other duties as assigned to support organizational goals and service excellence.

Qualifications:

Education:

• Bachelor’s degree in Nursing (BSN) required.
• Master’s degree in Nursing, Health Administration, or a related field preferred.

Licensure/Certification:

• Current, unrestricted license to practice as a Registered Nurse (RN) in the State of Michigan.

Experience:

• Minimum of two (2) to five (5) years of progressive leadership experience in nursing management required.
• Experience in behavioral health, community mental health, or integrated care strongly preferred.
• Demonstrated supervisory experience overseeing multidisciplinary or multi-site clinical teams preferred.

Knowledge, Skills, and Abilities:

• Comprehensive understanding of integrated behavioral and physical healthcare models.
• Working knowledge of CCBHC operations, CHAMPS billing, and relevant state and federal compliance requirements.
• Proven leadership and team-building abilities with a focus on staff engagement and development.
• Strong organizational, time management, and analytical skills with the ability to balance multiple priorities effectively.

• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel) and Electronic Medical Record (EMR) systems.
• Demonstrated ability to collaborate effectively with physicians, clinicians, and administrative staff.
• Commitment to trauma-informed, recovery-focused, and customer-centered care principles.
• Ability to maintain professionalism, integrity, and sound judgment in all situations.

Additional Requirements

• Must not be excluded from participation in Medicaid, Medicare, or any other federal or Michigan healthcare programs.
• No criminal history that would preclude employment under applicable federal or state laws.
• Commitment to promoting a safe, inclusive, and supportive workplace environment.

Physical Requirements:

• Professional office environment that generates noise from computer equipment
• Possible exposure to health risks (violence and infectious diseases).
• Sometimes lifts, carries, or moves objects up to 25 lbs.
• May be required to work variable hours/shifts.

Summit Pointe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Summit Pointe introduces a set of competencies tailored to not only enhance your individual growth but also significantly contribute to the success and resilience of our organization. These competencies have been carefully chosen to align with our strategic goals, ensuring that each of our employees is well-equipped to navigate challenges, seize opportunities, and foster a culture of innovation and collaboration. Summit Pointe is invested in the continued growth of its employees to master these competencies. It is not just an investment in your personal and professional development but a key driver for our collective success. As you embark on a journey with Summit Pointe you make a commitment to excellence.

Competencies:

Innovation & Creativity - Generates new, varied, and unique ideas, and makes connections between previously unrelated ideas.

Flexibility & Adaptability - Synthesizes and integrates ideas; brainstorms to produce new ideas or results; able to adjust or change to best meet the needs of the situation or environment.

Verbal Communications - Articulates thoughts and ideas clearly and effectively to exchange information.

Written Communication - Clearly exchanges information using appropriate platforms to deliver messages.

Digital Literacy - Leveraging existing digital technologies ethically and efficiently to solve problems, complete tasks and accomplish goals.

Technical Aptitude - Skillful in use of tools, hardware, software and equipment.

Critical Thinking & Problem Solving - Exercises sound reasoning to analyze issues, make decisions, and overcome problems. Ability to obtain, interpret, and use knowledge, facts and data.

Quantitative Reasoning - The application of mathematical, logical and statistical skills to interpret data and produce new information.

Teamwork & Collaboration - Builds collaborative relationships with colleagues and customers.

Global Fluency - Demonstrates openness, values differences and practices inclusiveness.

Professionalism & Work Ethic - Demonstrates personal accountability and effective work habits, e.g., punctuality, working productively with others, and time management.

Initiative - Independently determining what needs to be done and acting on it.

Leadership - Leverages the strengths of others to achieve common goals and uses interpersonal skills to coach and develop others. (This is where we’d also include supervisory responsibilities, if applicable).