Branch Manager

Summit National Bank is hiring a Full-Time Branch Manager for its Ekalaka, MT branch.

Branch Manager

Reports To: Director of Operations

Status: Exempt

Location: Ekalaka MT

Supervises: Customer Service Representatives (CSRs) and Customer Service Supervisors (CSSs)

Overview

The Branch Manager is responsible for ensuring branch operational activities run smoothly and efficiently. They provide leadership, training, and supervision of CSRs. They promote business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services. Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Responsibilities

Conducts performance reviews, performance improvement plans, and terminations. Coaches, develops and inspires staff to maximize their potential. Shows respect and sensitivity for cultural differences, educates others on the value of diversity; promotes working environment free of harassment of any type; builds diverse workforce and supports affirmative action.

Assists CSRs in the absence of staff members or in overload situations. Travels between branches as needed, so a valid driver's license is required.

Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.

Administers department’s functions, ensuring compliance to the organizations policy, and government rules, and regulations by monitoring policies and procedures. Will also monitor staff timekeeping and approval of timecards/PTO each pay period.

Develops and maintains relationships with industry groups and organizations to keep abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion.

Ensures personnel are trained in proper operating procedures. Monitors staff in daily tasks, operations, and quality control; ensures the organization of assigned areas of the branch, coordinating available resources (e.g., staff, materials, etc.) for maximum results. Performs scheduled audits which can include security, vault, teller drawers or documentation.

Ensure proper maintenance and cleanliness of facilities to ensure positive public image and safety. Additional duties as assigned.

CSR Supervision:

· Resolves operational problems.

· Assist with balancing and over/short issues. Ensures staff stays within acceptable over/short limits and ensure accountability for instances which exceed these limits.

· Monitor dual control of vault access, wire transfers, etc.

· Maintain working knowledge of all teller processes to suggest improvement for efficiency and accuracy

· Staff training on procedures, process, new product offerings, system functionality, etc.

· CIP (Customer Identification Program) oversight to ensure verification of customer identity at the time of new account opening to prevent fraud and identity theft

· Audit new accounts to ensure necessary paperwork and due diligence is being performed.

· Promote business continuity

· ATM inspection for cleanliness and functionality

· Identify suspicious activity and high-risk customers and monitor account activity. File SAR’s (Suspicious Activity Reports) and monitor ongoing activity

· Monitor monetary instrument log, wire transfers and money order logs for suspected money laundering activity

Qualifications

Analytical skills to determine areas in need of improvement, ability to find creative solutions while considering all aspects, departments and individuals affected.

High school diploma or general education degree (GED) and two (3) years of related experience and/or training; or the equivalent combination of education and experience. (Additional educational experience consisting of internal training sessions and/or programs offering curriculum in operations related to financial institutions).

Experience, knowledge and training in branch operation activities, terminology and products and services. Previous leadership experience in related field.

Knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000 - $55,000