Phone Operator - TN Valley Primary Care Division of Summit Medical Group

TN Valley Primary Care a division of Summit Medical Group is seeking a Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a full time opportunity, working Monday - Friday 8:00am - 5:00pm with an occasional Saturday.

EXAMPLES OF DUTIES: (List does not include all duties assigned)

• Directs all calls to appropriate areas/extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Scheduling of patient appointments using established procedures.
• Communicates general clinic information, when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Updates telephone directory and maintains accurate listing of all extensions.
• Assists with other general office functions, such as mail processing, as requested.
• Attends meetings as required.
• Maintains strictest confidentiality both internally and externally.
• Performs related work as assigned.

Experience: Minimum of one (1) years’ experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR required. Ability to work effectively with physicians, patients, staff and the public.

Education: High School Diploma or equivalent required.

Equal Opportunity Employer
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