What are the responsibilities and job description for the Dispatcher position at Summit Materials?
Overview
**Must have open availability including potential overnights**
The Dispatcher coordinates phone sales and manages the distribution of concrete for multiple plants and vendors. They must be aware of special jobsite conditions that require specific trucks, spacing, and slump requirements. Dispatchers should be familiar with delivery areas, assist drivers in finding jobsites, and determine travel times. The role requires strong customer service skills, the ability to work efficiently under pressure, and flexibility to work long hours when needed.
Roles And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, use hands to finger, handle, or feel. The employee is frequently required to stand, walk, kneel, and bend. The employee must occasionally lift and/or move from 1-20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment
While performing the duties of this job, the employee regularly works in outside weather conditions and is regularly exposed to airborne particles. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually loud.
Physical Requirements
Certifications
Get Hired
What To Expect During Our Hiring Process
Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We'repassionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.
At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.
**Must have open availability including potential overnights**
The Dispatcher coordinates phone sales and manages the distribution of concrete for multiple plants and vendors. They must be aware of special jobsite conditions that require specific trucks, spacing, and slump requirements. Dispatchers should be familiar with delivery areas, assist drivers in finding jobsites, and determine travel times. The role requires strong customer service skills, the ability to work efficiently under pressure, and flexibility to work long hours when needed.
Roles And Responsibilities
- Support a culture that promotes safety as a top priority while ensuring compliance with all federal, state and company regulatory policies and procedures.
- Provide excellent customer service by phone and in person.
- Communicate all pertinent dispatch activities to the appropriate individuals, customers, or drivers.
- Assign and reassign ready mix drivers for projects and plants.
- Track orders while monitoring demand, utilization, and capacity; prioritize work accordingly.
- Monitor driver performance, arrival times, loads per day, and overall customer satisfaction.
- Provide customer support, respond to inquiries, and offer alternatives as needed.
- Identify potential problems or opportunities and proactively resolve issues.
- Diffuse complaints effectively.
- Collaborate with production staff to exceed customer expectations.
- Ensure all orders are complete and accurate.
- Other duties and responsibilities as assigned by supervisor.
- Recession Resistant Industry
- Consistent work, with a work/life balance
- Overtime Opportunities
- Paid Holidays
- Paid Time Off
- 401(k) Plan w/ employer match contribution
- Medical / Dental / Vision plan offered
- Life Insurance - Company Paid
- Short-term / Long-term Disability Insurance - Company Paid
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.
- High school diploma or GED required.
- Previous dispatch or logistics experience preferred.
- Strong understanding of the ready-mix concrete business.
- Ability to read, comprehend, and write simple instructions, correspondence, and memos.
- Basic math skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
- Proficient typing and computer skills, including knowledge of database software and Microsoft Office (Excel, Word).
- Flexibility to work various schedules and stay late when necessary.
- Must be willing to work nights and weekends when necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, use hands to finger, handle, or feel. The employee is frequently required to stand, walk, kneel, and bend. The employee must occasionally lift and/or move from 1-20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment
While performing the duties of this job, the employee regularly works in outside weather conditions and is regularly exposed to airborne particles. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually loud.
Physical Requirements
Certifications
Get Hired
What To Expect During Our Hiring Process
- Background Check
- Motor Vehicle Record Check
- 5-Panel Drug Screen
- Fit for Duty Baseline Physical (if applicable)
- Paid Orientation
- A great team to support you throughout your career with Summit Materials companies!
Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We'repassionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.
At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.