What are the responsibilities and job description for the Dispatch Manager position at Summit Materials?
Overview
Triple C Concrete, a Summit Materials LLC company, is looking for a Dispatcher role based at our Twin Falls, ID location. The role of a Dispatcher is to ensure that orders are compiled, deliveries and drivers are scheduled, and customer service is provided.
Roles & Responsibilities
What To Expect During Our Hiring Process
Twin Falls and the surrounding Magic Valley offer an exceptional blend of abundant career opportunities, a low cost of living, and an outdoor-oriented lifestyle
The region's economy is robust and growing, with a strong focus on agribusiness, food production (home to major employers like Chobani, Clif Bar, and Amalgamated Sugar), healthcare, and manufacturing. This diverse industry base translates to a healthy job market and stable economic prospects, with a consistently low unemployment rate.
Relocating here means enjoying a superb quality of life where short commutes, a safe, family-friendly atmosphere, and affordable housing (with median home prices lower than in cities like Boise) are the norm. Nature enthusiasts will find paradise in the region's stunning natural amenities, including the Snake River Canyon, Shoshone Falls, and easy access to activities such as hiking, kayaking, skiing, and BASE jumping. Twin Falls and the Magic Valley provide the ideal environment for a balanced lifestyle, combining small-town charm with urban amenities and a strong sense of community.
Triple C Concrete, a Summit Materials LLC company, is looking for a Dispatcher role based at our Twin Falls, ID location. The role of a Dispatcher is to ensure that orders are compiled, deliveries and drivers are scheduled, and customer service is provided.
Roles & Responsibilities
- Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
- Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
- Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
- Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
- Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
- Must be able to determine travel time to jobs and best plant locations to service the job.
- Accurately and promptly input orders to customer specifications for delivery.
- Review and verify accurate delivery and product information on orders prior to delivery.
- Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
- Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as maintaining Driver time off schedule in respect to sick time and personal days.
- Daily review of Driver timecards, delivery time reports and time entry/ tracking in NovaTime
- A minimum of 3 years customer service experience is required.
- High School diploma or general education degree (GED) required.
- Prior dispatch experience, tracking and scheduling is preferred.
- Bi-Lingual (Spanish/English) will be highly looked upon.
- Computer Skills: typing skills, internet navigation.
- Recession Resistant Industry
- Consistent work, with a work/life balance
- Overtime Opportunities
- Paid Holidays
- Paid Time Off
- 401(k) Plan w/ employer match contribution
- Medical / Dental / Vision plan offered
- Life Insurance - Company Paid
- Short-term / Long-term Disability Insurance - Company Paid
What To Expect During Our Hiring Process
- Background Check
- Motor Vehicle Record Check
- 5-Panel Drug Screen
- Fit for Duty Baseline Physical (if applicable)
- Paid Orientation
- A great team to support you throughout your career with Summit Materials companies!
Twin Falls and the surrounding Magic Valley offer an exceptional blend of abundant career opportunities, a low cost of living, and an outdoor-oriented lifestyle
The region's economy is robust and growing, with a strong focus on agribusiness, food production (home to major employers like Chobani, Clif Bar, and Amalgamated Sugar), healthcare, and manufacturing. This diverse industry base translates to a healthy job market and stable economic prospects, with a consistently low unemployment rate.
Relocating here means enjoying a superb quality of life where short commutes, a safe, family-friendly atmosphere, and affordable housing (with median home prices lower than in cities like Boise) are the norm. Nature enthusiasts will find paradise in the region's stunning natural amenities, including the Snake River Canyon, Shoshone Falls, and easy access to activities such as hiking, kayaking, skiing, and BASE jumping. Twin Falls and the Magic Valley provide the ideal environment for a balanced lifestyle, combining small-town charm with urban amenities and a strong sense of community.