Remote Telephone Sales Representative -- Mortgage Assistance

Help homeowners explore mortgage-assistance options while managing the sales process from first conversation through close.

Location: Remote
Schedule: Full-time/Part-time | Flexible – East Coast
Compensation: Initial base pay through first 30 days then unlimited commission

Employment type: Independent contractor

About the Role

We are seeking a self-directed Telephone Sales Representative to speak with homeowners who have expressed interest in mortgage assistance. You will qualify leads, identify customer needs, explain available services clearly, address questions, and confidently guide qualified prospects toward the next step. This remote role is ideal for a disciplined closer who communicates with empathy, follows a defined process, and performs well with limited supervision.

What You’ll Do

·        Contact inbound and assigned leads by phone, text, and email in accordance with company procedures and applicable consent requirements.

·        Ask thoughtful questions to understand each homeowner’s situation, goals, urgency, and eligibility.

·        Qualify prospects using established criteria and maintain accurate notes.

·        Explain our mortgage-assistance services accurately and in plain language without making guarantees or providing unauthorized legal, tax, or financial advice.

·        Manage objections, follow up consistently, and move qualified opportunities through the sales pipeline.

·        Close deals ethically while setting clear expectations about services, fees, timelines, and next steps.

·        Meet activity, conversion, revenue, quality, and compliance goals.

·        Work independently, manage your schedule, and communicate proactively with leadership.

·        Protect confidential customer information and follow all company, federal, and state requirements.

What We’re Looking For

·        Proven success in telephone sales, inside sales, lead qualification, or high-volume customer outreach.

·        Strong discovery, objection-handling, negotiation, follow-up, and closing skills.

·        Professional, respectful communication with people experiencing financial hardship.

·        Ability to stay organized, accountable, and productive with limited supervision.

·        Comfort, Excell, email, video meetings (if needed), and standard productivity tools.

·        Reliable high-speed internet, printer, a quiet workspace, and an appropriate computer.

·        Ability to follow scripts, disclosures, recordkeeping requirements, and quality-assurance procedures.

·        Mortgage, real estate, financial services, debt resolution, or related experience is a plus.

What We Offer

·        Remote work with clear expectations and performance goals.

·        Ongoing coaching

·        Initial Base pay through the first 30 days, uncapped commissions, bonuses, or other incentives.

·        A mission-driven opportunity to help homeowners understand potential paths forward.

Important: This position must follow all applicable telemarketing, privacy, advertising, and consumer-protection requirements. The representative may discuss only company-approved services and disclosures and may not promise loan modification, foreclosure prevention, approval, savings, or any other outcome.