What are the responsibilities and job description for the Call Center Representative position at Summit Implant Dentistry of Kansas City?
Company Overview
At Summit Family Dental Arts, we specialize in transforming smiles and restoring confidence through implant dentistry. Our mission is to help patients regain their quality of life by addressing issues related to missing teeth.
Summary
We are seeking a dedicated Call Center Representative to join our team in providing exceptional customer service and support to our patients. Located in a vibrant community, this role is crucial in helping us deliver on our mission of restoring smiles and confidence.
Responsibilities
- Handle incoming calls and respond to patient inquiries with professionalism.
- Provide accurate information regarding dental services and appointments.
- Maintain patient records and update information as necessary.
- Assist with scheduling appointments and managing follow-ups.
- Collaborate with dental staff to ensure seamless communication.
- Address patient concerns and resolve issues effectively.
- Utilize computer systems for data entry and record management.
- Uphold the highest standards of phone etiquette and customer service.
- Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role preferred.
- Strong communication skills, both verbal and written.
- Knowledge of dental terminology is highly desirable.
- Proficiency in English; multilingual or bilingual skills are a plus.
- Familiarity with computer systems and data entry processes.
- Ability to handle sensitive information with confidentiality.
- Excellent problem-solving skills and attention to detail.
If you’re ready to make a positive impact on our patients' lives, we invite you to apply today and be part of our dedicated team at Summit Family Dental Arts!
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $22 - $28