What are the responsibilities and job description for the Operations Manager @ Hilton Garden Inn Durham Southpoint position at Summit Hospitality Incorporated?
Description:SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTIONSUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount.PREREQUISITES/QUALIFICATIONS:A minimum of 2-5 years of experience with name-brand hotel/restaurant companies2-5 years of progressive management experience preferredService-oriented style with professional presentation and interpersonal skillsHotel/Hospitality degree is an assetClear concise, written and verbal communication skills (English)Proficient in Microsoft & ExcelHigh energy, entrepreneurial spirit, motivational leader.Interest in career progression in hotel/hospitality management rolesWORK ENVIRONMENT:Flexible work scheduleAble to lift 25 lbs.Valid Driver’s LicenseSitting, standing, and moving for extended periods of timeBenefits:Personal time/Vacation timeInsurance benefitsQuarterly BonusesHotel DiscountsSummit Hospitality Group is an Equal Opportunity Employer.Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.Requirements:DUTIES & RESPONSIBILITIES:The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exemptResponsible for short and long term planning and management of the hotel’s Front Office operationsDevelop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotelStrict adherence to the approved budget for the hotel operationsEnsure proper staffing levels for customer service goalsMaintain guest room inventoryCoach and counsel employees to reflect Corporate and Brand Service Standards and ProceduresPerform all tasks of a Front Office staff as needed to facilitate serviceOps Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspectionsMaintain excellent communications with Housekeeping DepartmentMaintain information on prices, rates, special packages, programs, etc.Investigate, analyze, resolve and report guest complaints in a timely fashionCreate expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilitiesCover open shifts due to call offs and/or low business levelsMust be able to work all shift including weekends and eveningsCapable of developing and training subordinates Inspect public areas and ensure proper cleanlinessDuties are subject to change and additional responsibilities/tasks may be assigned as needed