What are the responsibilities and job description for the Customer Service Associate position at Summit Home Lending?
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:$35,000 - $48,000 Hourly BonusesResponsibilities:Ensure customer account information is up-to-dateInteract with the sales lead to maintain and improve service and product knowledgeUtilize scripts to handle difficult customer situations and bring them higher up, if necessaryRespond to customer inquiries, product and service questions, and customer complaintsRecord customer interactions and follow up on their experience with our companyMake outbound calls – Connect with clients & transfer them to Loan OfficersEngage & problem-solve – Answer questions and build trust with customersEarn while you learn – Competitive hourly pay performance bonusesFast-track to Loan Officer – We’ll cover your NMLS prep, testing & licensing!Crush goals & get promoted – Develop sales skills, close deals & level upQualifications:High school graduate, G.E.D. recipient, or equivalent Experience working in a customer-oriented atmosphereMust possess exemplary interpersonal skills, communication skills, and active listening skillsWho You Are:Energetic & coachable – Ready to learn and growGreat communicator – Confident on the phoneSales or customer service experience? Big plus!Looking for more than just a job – You want a careerNo mortgage experience? No problem! We’ll train you every step of the way. This isn’t just a call center job—it’s your chance to build a high-earning career in mortgage lending.Apply now & let’s get started!About CompanyWhy You’ll Love Working HereLaunch your career as a Junior Loan Officer with a 4–6 week intensive training programGain the tools, knowledge, and confidence to become a top producerLearn directly from experienced leaders and top Loan OfficersGet hands-on experience and build real, marketable skillsWork in a high-energy, collaborative culture that’s fun, motivating, and rewardingSee hard work recognized and follow a clear path for career growthHelp clients tap into their home equity and achieve meaningful goals every day
Salary : $15 - $21