National Key Account Director (Operations)

Overview

Managing your facility is no easy task; considering everything from cleanliness, periodic work, preventative maintenance, lighting solutions, Integrated Pest Management - the list is endless... The team at Summit Facility Solutions have adopted a partnership approach to facilities management. Our success is founded on the premise that success in managing your client space requires both the vendor (that's us!) and the customer to form a synergy and work together. This means great communication, constant quality assurance & improvement and a dedicated team to get the job done. We understand the day to day struggle with maintaining your facility; we go beyond the vendor/customer relationship and integrate ourselves into your space to learn the idiosyncrasies so we can design a custom approach to managing the growing needs of your space. By joining as a staff member of the Summit team, you are acting as a solution based representative of our company. We strive to be one of the best service delivery companies on the market and that starts with our employees.

Job Description

Job Skills / Requirements

Responsibilities

• Builds and maintains trust with colleagues, stakeholders, and customers through effective communication, integration, and collaboration.
• Leads through challenging and ambiguous situations while ensuring deadlines and objectives are met by effectively prioritizing tasks.
• Influences others and leads without authority during complex situations, fostering collaborative problem-solving and reaching consensus.
• Understands clients' facilities and ensures they have what is needed
• Aligns and tailors responses to customer needs using approved company resources and messages.
• Utilizes internal data and analytics to understand account performance and identify engagement opportunities for upselling services.
• Develops and implements a coordinated and longitudinal account plan based on account ecosystem and emerging market trends.
• Establishes a strategic approach to accounts in alignment with marketing guidance, improving client spaces.
  
  

Location

• Westbury, NY
  
  

Why join Summit?

• Opportunity to be part of a rapidly growing national facilities management company.
• A culture that values autonomy, innovation, and customer success.
• Competitive compensation and benefits package.
• Professional development and career growth opportunities.
  
  

Qualifications

• 5 years of experience in operations, facilities management, customer success, or related fields.
• Proven success in managing multi-site or national accounts.
• Strong organizational skills with the ability to manage competing priorities.
• Entrepreneurial mindset—comfortable operating independently, making decisions, and driving outcomes.
• Excellent communication and relationship management skills.
• Proficiency in Microsoft Office Suite and project management tools; CMMS/Facilities tech experience is a plus.
• Bachelor’s degree in Business, Operations, or related field preferred (or equivalent experience).
  
  

Key Traits for Success

• Highly customer-centric, always putting client needs first.
• Organized and detail-oriented, with the ability to see the big picture.
• Proactive problem-solver who thrives in fast-paced environments.
• Entrepreneurial and resourceful, willing to take ownership and drive initiatives forward.
• Collaborative leader, able to work effectively with internal teams and external partners.
  
  

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Education Requirements (All)

Bachelors

Certification Requirements (All)

Bachelors

Additional Information / Benefits

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Eric Malament

This is a Full-Time position

Relocation is not provided and travel is required occasionally