What are the responsibilities and job description for the Surgical Financial Counselor position at Summit Eye Center, LLC?
Job Summary:
Summit Eye Center is looking for a compassionate and organized individual to assist patients with the financial aspects of their surgical care. The role involves helping patients understand their insurance coverage, explaining costs, and guiding them through the payment process. The counselor will coordinate with medical staff to ensure patients receive the necessary information and support for their procedures. This position requires excellent communication skills, patience, and the ability to manage multiple tasks efficiently. The successful candidate will contribute to a positive patient experience by providing clear and empathetic assistance throughout their surgical journey.
Responsibilities:
Assist patients with scheduling surgeries and coordinating preoperative and postoperative appointments.
Help patients understand their insurance benefits, including deductibles, copayments, and out-of-pocket expenses.
Guide patients through the process of obtaining prior authorizations and necessary approvals from insurance providers.
Work with clinical staff to gather documentation required for insurance review.
Explain estimated surgery costs and patient financial responsibilities clearly and compassionately.
Support patients in understanding payment policies and available options, and assist with collecting payments when needed.
Answer patient questions regarding scheduling, insurance coverage, and costs in a professional manner.
Maintain accurate records of appointments, benefit verifications, authorizations, and financial discussions.
Collaborate with physicians, clinical staff, surgery centers, and billing teams to ensure smooth coordination.
Protect patient confidentiality by following all privacy policies and procedures.
Qualifications:
Strong understanding of health insurance benefits, coverage requirements, and patient financial responsibilities.
Experience in surgery scheduling, insurance verification, and obtaining prior authorizations is preferred.
Excellent communication skills with the ability to explain complex information clearly and empathetically.
Organizational skills with attention to detail and the ability to handle multiple tasks efficiently.
Proficiency in electronic medical records systems, scheduling software, and insurance portals.
Ability to work independently while effectively collaborating with a team.
Experience in ophthalmology or medical settings is a plus.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Experience:
- Medical billing: 1 year (Preferred)
Work Location: In person
Salary : $20 - $23