What are the responsibilities and job description for the Sales Manager - Mortgages position at Summit Credit Union?
At Summit Credit Union, we believe buying a home should feel exciting—not overwhelming. As our Sales Manager – Mortgage, you’ll lead a high-performing team of Mortgage Loan Officers (MLOs), shape strategy, and elevate the member experience while driving growth, compliance, and innovation.
If you’re a strong people leader who thrives on coaching talent, building smart processes, and delivering results without losing the human touch—this might be your next great move.
What You’ll Do (Your Impact)
We take care of our people—because when our employees thrive, our members do too.
Our Perks Include
At Summit Credit Union, different makes us better. We are proud to be an Equal Employment Opportunity employer and are committed to building a diverse, inclusive workplace where everyone belongs and can do their best work.
Ready to Make an Impact?
If you’re passionate about leading people, strengthening communities, and helping members achieve homeownership with confidence—we’d love to meet you.
If you’re a strong people leader who thrives on coaching talent, building smart processes, and delivering results without losing the human touch—this might be your next great move.
What You’ll Do (Your Impact)
- Inspire & Lead a team of Mortgage Loan Officers through coaching, recognition, and development that fuels both performance and engagement.
- Drive Results by meeting volume, service level, and budget goals—while never compromising the member experience.
- Partner Strategically with branches, contact center teams, and internal/external partners to align sales and service strategies.
- Champion Training & Development so your team is confident, compliant, and delivering exceptional service at every stage of the loan journey.
- Optimize Processes & Technology to improve efficiency, productivity, and scalability.
- Ensure Compliance Excellence by guiding policy development and maintaining adherence to regulatory and secondary market guidelines.
- Empower Members through financial education, thoughtful follow-ups, and service that builds trust and long-term relationships.
- Associate’s degree in business or a related field (or equivalent experience).
- 5 years of experience in a retail financial environment.
- 3 years of people leadership experience with a proven coaching mindset.
- Knowledge of secondary market programs and mortgage regulations preferred.
- Strong communication, data analysis, and problem-solving skills.
- Experience with automated lending systems and reporting tools.
- Ability to thrive in a fast-paced, regulated environment.
- Active NMLS number (or ability to obtain one).
We take care of our people—because when our employees thrive, our members do too.
Our Perks Include
- ✅ Excellent health insurance options to support you and your family
- ✅ 401(k) with employer match to help you invest in your future
- ✅ Generous paid time off so you can recharge and live your life
- ✅ Paid holidays and wellness-focused benefits
- ✅ Opportunities for professional growth and leadership development
- ✅ A people-first culture that values inclusion, purpose, and impact
- ✅ And more benefits designed to support you—at work and beyond
At Summit Credit Union, different makes us better. We are proud to be an Equal Employment Opportunity employer and are committed to building a diverse, inclusive workplace where everyone belongs and can do their best work.
Ready to Make an Impact?
If you’re passionate about leading people, strengthening communities, and helping members achieve homeownership with confidence—we’d love to meet you.