What are the responsibilities and job description for the Loan Administration Specialist position at Summit Credit Union?
Join our Team as a Loan Administration Specialist!
Location: Greensboro, NC
Company: Summit Credit Union
If you are someone who thrives on details, enjoys solving problems, and wants your work to directly impact people’s financial lives, this role is for you.
We are seeking a Loan Administration Specialist to support our Lending and Collections teams. This position plays a critical role in ensuring loans are properly documented, titles and liens are secured, insurance claims are processed accurately, and members receive timely support when they need it most.
This is not just a back-office position. It is a high-impact role that connects lending operations, vehicle titles, insurance claims, and member service. If you are interested in lending administration, loan processing, titles and liens, credit life insurance, GAP claims, or loan servicing, keep reading.
What You Will Do
You will serve as a key operational partner across departments, helping protect both the credit union and our members.
Loan & Title Administration
- Verify and perfect liens on vehicle loans within required timeframes
- Review DMV documentation to ensure accuracy
- Document and file received titles
- Release titles promptly when loans are paid in full
Insurance & Claims Processing
- File and follow up on credit life insurance, credit disability, GAP, and warranty refund claims
- Manage total loss claims and coordinate with members and vendors
- Order real estate appraisals and notify loan officers
Collections & Compliance Support
- Handle incoming and outgoing tax levies
- Escalate complex or sensitive issues to management quickly
Member & Internal Support
- Respond to member and staff questions related to titles, insurance claims, and loan servicing
- Maintain high quality standards on incoming calls
- Stay current on policies, procedures, and compliance requirements
What Makes You a Strong Fit
You are detail-driven, calm under pressure, and comfortable handling sensitive financial matters with professionalism and discretion.
You likely bring:
- 1–3 years of experience in loan servicing, lending support, titles, insurance processing, or credit administration
- Strong knowledge of vehicle titles and liens
- Experience with credit life, disability, or GAP claims
- Strong written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Sound judgment and ethical decision-making
- Comfort using database systems, Microsoft Word, and web-based tools
An associate degree or equivalent experience is preferred. A valid driver license is required.
Why This Role Matters
When a member experiences a disability, a death in the family, a vehicle accident, or financial hardship, the Loan Administration Specialist steps in. Your work ensures claims are processed correctly, titles are handled properly, and members are treated with respect and urgency.
You will collaborate with lending officers, collections staff, insurance vendors, and members to resolve issues the right way. No shortcuts. No passing the problem along. Just thoughtful, responsible follow-through.
Our Culture
We value difference-makers. People who collaborate instead of compete. People who look for better ways to do things. People who care about the communities they serve.
We are forward-thinking, inclusive, and grounded in doing what is right. If you want to work somewhere that encourages ideas, supports growth, and believes financial services can truly improve lives, you will feel at home here.
About Summit Credit Union
Summit Credit Union is a not-for-profit, full-service financial cooperative established in 1935. We serve over 300 employers and approximately 37,000 members across North Carolina.
We look for enthusiastic people who believe in great service, doing what is right, and having fun while working hard. Our culture encourages innovation, collaboration, and the opportunity to make a real impact in a fast-paced environment.
Recognized for Excellence:
- Greensboro News & Record Readers’ Choice “Best Credit Union” (2020–2025)
- Business North Carolina “Best Employer of NC” (2023–2025)
- Triad Business Journal Best Places to Work Finalist (2020)
We offer a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- No-cost Short- and Long-Term Disability
- Company-paid Life Insurance
- Paid Time Off and 11 annual holidays
- Retirement benefits including a pension plan and 401(k)
- Tuition Assistance
- Employee Well-Being Assistance Program
Summit Credit Union is an Equal Opportunity Employer.
Ready to Make an Impact? Apply Today!
If you’re ready to join a team that values your contributions and helps you grow we’d love to hear from you. #LoanAdministrationSpecialist #OrigenceArcOS #Lending360 #JoinOurTeam #SummitCreditUnion
Summit Credit Union
- Making a difference, one member at a time.