What are the responsibilities and job description for the SBHC Patient Access Representative position at Summit Community Care Clinic Inc?
Position Summary:
The SBHC Patient Access Representative is the first point of contact between the students and their families and our School Based Health Center, with responsibilities for supporting the students and their families either in person or via the phone, offering a professional invitation to our clinic while upholding the ASQ (Access, Stewardship, and Quality) pillars. This will include scheduling, patient outreach, and ensuring care is coordinated and integrated between all three service lines (medical, dental, and behavioral health).
Essential Functions:
- Operations: Transitioning patients from the point of contact to their appointment through to patient checkout while maximizing patient scheduling opportunities and attending to operational flow and patient needs.
- Screen all new and established patients for eligibility for all School Based Health Services.
- Patient Appointment Preparation: Prepare patient records for appointment readiness. Gather required paperwork and update demographics, insurance, and enrollment for accurate records completion in the Electronic Records system.
- Responsible for filling schedules, scrubbing, and reminder calls for Summit High, Summit Middle, Dillon Valley Elementary, Silverthorne Elementary, and Upper Blue Elementary schools.
- Collect payment and complete end-of-day reconciliation.
- Participate in school and community events, including but not limited to back-to-school nights, school registrations, and SBHC immunization clinics.
- Lead and participate in team huddles.
- Provide administrative support for integrated care.
- Other duties as assigned by the SBHC manager.
Additional Requirements:
- All jobs at the ECH are impacted by various grants, which are necessary for our sustainability. Serving in this role entails direct responsibilities for those grants, which are vital to the success and continuation of the grants.
- Complete all the required training as designated by HR and the position supervisor.
- Adhere to all organizational policies and those outlined in the ECH Employee Handbook.
- Comply with all ECH Vaccine Mandates.
- Willingness to travel and work at other ECH locations as determined by the supervisor.
- Comply with all applicable Credentialing and Privileging requirements in a timely manner.
- Embrace the ECH Mission and Vision and agree to work within the ECH Guiding Principles and the principles set by the position supervisor.
Why Join Us?
- Live, work, and play in 'Colorado's Playground'! Summit County offers four world-class ski resorts, with Vail Resort just 45 minutes away. With rivers, lakes, hiking, and mountain biking trails, it's a paradise for outdoor enthusiasts. Year-round activities include skiing, snowboarding, cross-country skiing, snowshoeing, snowmobiling, hiking, mountain biking, rafting, fishing, and boating. Music, art, cultural, and social events are plentiful. The communities include Frisco, Breckenridge, Dillon, and Silverthorne, with ski resorts like Breckenridge, Copper Mountain, Keystone, and Arapahoe Basin. This is your dream job location!
- Mission-Driven Work: Be part of a nationally recognized Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services in a collaborative team-based model of care.
- Work-Life Balance: Enjoy a flexible schedule supporting professional growth and outdoor adventure.
- Competitive compensation: Attractive salary, benefits, and bonus potential.
- Sign-on Bonus: This bonus is available for all entry-level positions and select professional roles, subject to eligibility criteria.
- Loan Repayment Opportunities: We offer loan repayment assistance for qualifying candidates.
- Growth Opportunities: We're committed to helping you grow professionally through continued education and development.
- Comprehensive Benefits:
- Insured group health, dental, and vision plans.
- 401 (k) retirement plan with employer match.
- Employer-paid life, AD&D, and long-term disability plans.
- Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay.
- Free access to confidential resources through an Employee Assistance Program (EAP).
- Additional voluntary benefits include accident insurance, critical illness insurance, short-term disability insurance, and group pet insurance.
- Lifestyle Spending Account for full-time employees.
- Fringe benefits like a shared ski medallion, a discounted Rec Center membership, and more.
Qualifications:
To perform this job successfully, an individual must be able to engage in each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
Must-Haves to be successful:
- Associate's or bachelor's degree or equivalent work experience.
- Proficient customer service skills, preferably in healthcare, but not required.
- Strong written and verbal communication skills.
- Basic knowledge of digital systems (including Microsoft Office Suite) is required.
- Critical level of attention to detail, organizational skills, and time management.
- Ability to read, write, and speak the English language.
Nice to Have:
- Ability to speak the Spanish language preferred (bilingual).
Work Environment:
The work environment is in a healthcare setting, which can be fast-paced and involves working directly with patients and healthcare professionals. The environment is primarily clinical, but the individual may work in a clerical setting. Many of our patients with chronic disease have a minimal level of health literacy and a significant number of barriers to accessing health care. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Below are the minimal knowledge and physical requirements for this position.
Knowledge
Occasionally
Frequently
Constantly
Reading, speaking, and writing English
X
Reading, speaking, and writing Spanish
X
Communications Skills
X
Computers
X
Physical
Walking
X
Bending
X
Standing
X
Sitting
X
Driving
X
Lifting up to 50 lbs. with or without assistance
X
Stretching/Reaching
X
Distinguish smell/temperature
X
Hearing/Seeing
X
Exposure to bloodborne pathogens and infectious diseases
X
Exposure to hazardous materials
X
Climbing
X
Hand/finger dexterity
X
Stooping (bend at the waist)
X
Sensory Activities
Talking in person
X
Talking on the telephone
X
Hearing in person
X
Hearing on the telephone
X
Vision for close work
X
Other (specify)
X