Patient Service Representative -School Based Health Center (Park County)

The Park SBHC Patient Service Representative (PSR) is the first point of contact between the student and their families and our School Based Health Center with responsibilities for supporting the student and their families either in person or via the phone, a welcoming voice and offering a professional invitation into our clinic. This will include scheduling, patient outreach, and ensuring care is coordinated and integrated between all three service lines (medical, dental, and behavioral health). The Park SBHC PSR is located at the School Based Health Center in the school’s administration building in Fairplay, CO. The Park County School District holds classes Monday – Thursday each week. During non-school hours, the PSR may be asked to work at the administration offices at the main Care Clinic in Frisco.

Essential Functions:

• Operations: Transitioning the Patient from the point of contact to their appointment, through to patient checkout. Maximizing patient scheduling opportunities with attention to operational flow and the needs of the patient.
• Screen all new and established patients for eligibility for all School Based Health Services.
• Patient Appointment Preparation: Prepare patient records for appointment readiness. Gather required paperwork and update demographics, insurance, enrollment for accurate records completion in the Electronic Records system.
• Responsible for filling schedules, scrubbing, and reminder calls for the Park County School District.
• Collect payment and complete end of day reconciliation.
• Participate in school and community events including, but not limited to, back to school nights, school registrations, and SBHC immunization clinics.
• Lead and participate in team huddles.
• Provide administrative support for integrated care.
• Other duties as assigned by SBHC Director.

Additional Requirements:

• Grants are a vital part of Care Clinic revenues and directly or indirectly support all positions. This role may have responsibilities that are closely associated with grant deliverables. Grants and grant responsibilities may change over time.
• Complete all required trainings as designated by HR and the position supervisor.
• Adhere to all policies within the organization and those outlined within the SCCC Employee Handbook.
• Comply with all SCCC Vaccine Mandates.
• Willingness to travel and work at other SCCC locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements timely.
• Embrace the SCCC Mission and Vision and agree to work within the SCCC Guiding Principles and the principles set by the position supervisor.

• Must participate in quality assurance/ improvement activities when applicable.

Qualifications:

To perform this job successfully, an individual must be able to engage in each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Must Haves to be successful:

• Associates or bachelor’s degree or equivalent work experience.
• Proficient customer service skills preferably healthcare but not required.
• Strong written and verbal communication skills.
• Basic knowledge of digital systems (including Microsoft Office Suite) is required.
• Critical level of attention to detail, organizational skills, and time management.
• Ability to read, write, and speak the English language.

Nice to Haves:

• Ability to speak the Spanish language preferred (bilingual).

Work Environment:

The work environment is in a healthcare setting which can be fast paced and involves working directly with patients and healthcare professionals. The environment is primarily clinical, but the individual may work in a clerical setting. Many of our patients with chronic diseases have a minimal level of health literacy and a significant number of barriers to accessing health care. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.

Live, work, and play in ‘Colorado’s Playground’! Summit County boasts four world class ski resorts with Vail Resort just 45 minutes away. With rivers, lakes, hiking, and mountain biking trails, Summit County is paradise for the outdoor enthusiast. From summer to winter, Summit County is a year-round destination with activities include skiing, snowboarding, cross-country skiing, snowshoeing, snowmobiling, hiking, biking, rafting, fishing, and boating. Music, art, cultural and social events are plentiful year-round. The different communities in Summit County include Frisco, Breckenridge, Dillon, and Silverthorne; ski resorts include Breckenridge, Copper Mountain, Keystone and Arapahoe Basin.

Summit Community Care Clinic:

• Provides rewarding, mission-driven careers in the heart of the beautiful Colorado mountains. As a member of the Care Clinic team, you will make an important difference in the lives of the patients you serve - changing lives every day. We have been nationally recognized for our integrated care model.
• Is a Federally Qualified Health Center (FQHC) that provides a full range of integrated care services including medical, dental, and behavioral health services through a team-based model of care. is highly valued as an important thread in the community fabric. There is an underlying appreciation of what the clinic provides to the community, and this creates a fulfilling workplace environment.
• SCCC currently offers the following:
  • Insured group health, dental, & vision plans
  • Medical and dependent care flexible spending account options
  • 401k retirement plan with an employer contribution match
  • Life, AD&D, and Long-term disability plans paid for by employer
  • Free 24/7 access to confidential resources through an Employee Assistance Program (EAP)
  • Voluntary benefit plans to complement health care coverage including accident insurance, critical illness, and short-term disability, and group pet insurance
  • A generous mix of Paid Time Off and paid holidays
  • Lifestyle Spending Account (for Full Time employees)
  • Offer fringe benefits like ski medallion, rec center discounts, etc.
  • Training program for growth potential

As a condition of employment, Summit Community Care Clinic requires COVID-19 vaccination of all clinical and non-clinical staff.

If we sound like the kind of dynamic, caring organization that meets your requirements, apply now.