OSP Fiber Manager

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquarters in sunny Central Florida is seeking a Director of OSP and Transport Services to join our Network Architecture and Engineering team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title: OSP Fiber Manager

Location: Orlando, FL
Status: Full-Time/Exempt

Reports to: Director of OSP and Transport Services

Position Summary

The OSP Fiber Manager provides strategic oversight of Summit Broadband’s fiber outside plant network, ensuring its reliability, integrity, and long-term performance. This role focuses on managing fiber audits, proactive risk mitigation, quality control, and corrective action initiatives, with a strong emphasis on planning, coordination, and accountability.

As a strategic leader, the OSP Fiber Manager partners with engineering, operations, service delivery, and external stakeholders to identify risks, develop action plans, and ensure execution. This position requires strong organizational skills, a data driven approach, and the ability to balance technical priorities with business objectives.

Essential Duties and Responsibilities

• Strategic Oversight of OSP Audits:
  
  • Lead the planning and execution of outside plant audits in coordination with internal teams and external partners.
  • Deliver clear, actionable audit reports that highlight network conditions, risks, and opportunities for improvement.
  • Develop corrective action strategies, set timelines, and hold stakeholders accountable for resolution.
  • Provide executive level reporting on audit results and progress toward remediation.
• Fiber Risk Management & Mitigation:
  
  • Establish proactive processes for identifying fiber segments at risk of service disruption.
  • Evaluate risk data and trends to prioritize investments and corrective measures.
  • Direct internal teams and contractors in the execution of risk mitigation plans.
  • Ensure critical network segments are monitored, protected, and maintained to company standards.
• Quality Control Program Leadership:
  
  • Define and enforce quality standards for all fiber related projects, including core network builds and customer deployments.
  • Oversee QC inspections performed by internal and external resources.
  • Establish reporting mechanisms to track compliance and hold project teams accountable.
  • Partner with engineering and service delivery to ensure projects meet business and technical requirements.
• Documentation & Compliance Oversight:
  
  • Ensure that fiber records and documentation systems are updated and reflect accurate plant conditions.
  • Integrate audit and QC results into documentation tools to maintain a 'single source of truth' for network data.
  • Monitor compliance with company standards, contractual requirements, and applicable regulations.
• Cross Functional Leadership & Collaboration:
  
  • Act as the primary liaison for audit and QC programs across engineering, operations, service delivery, and vendor partners.
  • Provide strategic updates, dashboards, and reporting to leadership on audit outcomes, risks, and resolutions.
  • Support customer facing teams with accurate information regarding network integrity and risk mitigation activities.
  • Build strong vendor relationships to ensure third party performance aligns with Summit Broadband’s quality expectations.
• Operational Readiness & Support:
  
  • Contribute to the development of long term OSP strategies, standards, and best practices.
  • Support escalation management by ensuring audit findings and QC data inform operational decisions.
  • Participate in network restoration planning and provide oversight during critical outage events as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summit Broadband is a drug and tobacco free workplace

Summit Broadband is an Equal Opportunity Employer. The Company participates in the E-Verify program.

Qualifications

• Bachelor’s degree in Engineering, Telecommunications, or related field; or equivalent work experience.
• 7 years of progressive experience in OSP fiber design, construction, maintenance, or audit functions.
• Strong leadership skills with a proven ability to manage cross functional teams and external contractors.
• Demonstrated experience with OSP audit programs, QC processes, and risk management strategies.
• Excellent organizational, analytical, and communication skills; ability to translate technical findings into business impacts.
• Working knowledge of OSP documentation platforms (e.g., Bentley V8i, NRBY, OSP Insight, Lode Data) preferred.
• Strategic mindset with the ability to balance technical priorities, customer impact, and business objectives.
• Must be able to pass a criminal background check, drug test, and have a clean driving record.