Summit Operation Center Operator - 1

Position Overview

Operator I is responsible for receiving and evaluating all arrivals at the gate to ensure excellent customer experience, while directing guests and staff to the appropriate locations. This position is key to maintaining operational efficiency and ensuring that all guests, staff, and vendors meet entry requirements and are directed accordingly.

Key Responsibilities

• Receive, monitor, and verify all incoming arrivals, ensuring compliance with identification and entry requirements
• Direct guests, staff, and vendors to proper locations using maps and clear communication
• Dispatch critical updates and alerts to staff and departments during emergencies or operational changes
• Use two-way radios to coordinate with security, maintenance, and operations teams
• Monitor cameras and surveillance feeds to identify issues and notify appropriate personnel
• Maintain clean workspaces and follow assigned shift duties in alignment with site protocols
• Remain calm and vigilant in stressful situations, emergencies, and weather-related emergencies
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18
• Successfully pass competency training providing during orientation
• Proficient in systems such as two-way radios, email, texting, internet, software navigation, Word, and Excel.
• Able to work 12 hour shifts
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

PhysicalPractical Requirements

• Ability to stand, walk, and hike, up to 4 hours daily and ability to lift/move up to 70 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds