What are the responsibilities and job description for the Member Services Representative (PART TIME) position at Summit Area YMCA?
Part-time Description
Imagine greeting each morning with purpose—helping others start their day with energy, connection, and community. The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both our Summit and Berkeley Heights branches.
As the welcoming face of the Y, you’ll help members check in, register for programs, and access information about everything from swim lessons to wellness classes. You’ll work in a fast-paced, people-centered environment where every interaction matters.
The Member Services Representative delivers exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more.
You Might Be The Right Candidate If You
The salary for this position starts at $17.00/ hour, and is based on experience. Member Service staff are required to be scheduled for at least 2 shifts per week. These two shifts must include one weekend shift but may include 2 weekend shifts if needed and desired. Varies shifts are currently available; including weekdays between 4:45am -9:30pm and weekends till 7:00pm. The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, continued professional training and development courses, and an 12% contribution to the YMCA retirement plan upon eligibility.
At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.
Requirements
Qualifications:
We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.
Salary Description $17.00 - $20.00 / hour
Imagine greeting each morning with purpose—helping others start their day with energy, connection, and community. The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both our Summit and Berkeley Heights branches.
As the welcoming face of the Y, you’ll help members check in, register for programs, and access information about everything from swim lessons to wellness classes. You’ll work in a fast-paced, people-centered environment where every interaction matters.
The Member Services Representative delivers exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more.
You Might Be The Right Candidate If You
- Love helping people and thrive in a friendly, community-based environment
- Are the kind of person who’s always early and ready to start the day strong
- Can handle technology with confidence—whether it’s Daxko, a CRM system, or Microsoft Office
- Enjoy solving problems and finding ways to make someone’s day better
- Take pride in being dependable, organized, and upbeat under pressure
- Believe in teamwork and living the Y’s core values of caring, honesty, respect, and responsibility
- Are a morning person and can work the opening shift or weekends at the Y .
- Greet and assist members and guests in a friendly, professional manner.
- Open the facility promptly and ensure readiness for operations.
- Process membership check-ins, registrations, and payments accurately.
- Maintain knowledge of YMCA programs, services, and policies.
- Support facility cleanliness and safety procedures.
- Provide exceptional customer service and promote a positive member experience
The salary for this position starts at $17.00/ hour, and is based on experience. Member Service staff are required to be scheduled for at least 2 shifts per week. These two shifts must include one weekend shift but may include 2 weekend shifts if needed and desired. Varies shifts are currently available; including weekdays between 4:45am -9:30pm and weekends till 7:00pm. The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, continued professional training and development courses, and an 12% contribution to the YMCA retirement plan upon eligibility.
At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.
Requirements
Qualifications:
- Effective communication, interpersonal and public relations skills
- Strong computer skills
- Ability to handle financial transactions
- Previous customer service, hospitality, sales, or related experience
- Must be dependable, punctual, and comfortable working independently in the early morning hours.
- Strong communication and problem-solving skills.
- Customer service or front desk experience preferred.
- Must be able to travel between both YMCA branches.
- CPR/AED certification (training provided if not currently certified).
- Are 18 years or older
We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.
Salary Description $17.00 - $20.00 / hour
Salary : $17 - $20