What are the responsibilities and job description for the Service Manager position at Summers Manufacturing?
Are you a problem solver who enjoys working with people, equipment, Agriculture, and Manufacturing? Summers Manufacturing is looking for a Service Manager to lead our service and warranty efforts while supporting customers and Service Technicians in the field. This is an opportunity for someone who understands agricultural equipment, enjoys problem solving, and can confidently coordinate people, parts, repairs, and solutions.
Position Summary
The Service Manager is responsible for overseeing the day-to-day operations of the service department at Summers Manufacturing. This role coordinates service requests, warranty claims, parts, and customer concerns to help ensure timely, effective solutions and a positive customer experience. The Service Manager works closely with customers, field service personnel, the sales department, and engineering to coordinate service activities, support product improvements, and keep department operations organized and efficient.
Key Responsibilities
- Service Department Leadership: Oversee the organization and daily activities of the service department, including service calls, warranty claims, parts coordination, and customer concerns.
- Service Request Coordination: Review and evaluate service requests, document necessary repairs or replacements, and communicate service locations and work requirements to field service personnel.
- Customer Support: Handle incoming service calls and work with customers and internal teams to address equipment issues and resolve service-related concerns.
- Warranty Management: Manage warranty claims and related issues, ensuring claims and required information are properly documented and processed.
- Parts Management: Authorize replacement parts, coordinate the delivery and pickup of parts associated with service and warranty activities, and maintain service parts forecasts.
- Field and Shop Support: Provide backup support to the Service Technician by assisting with field service calls and shop service work as needed.
- Trade Shows and Events: Attend the Big Iron Farm Show and participate in other agricultural shows, field demonstrations, and related events as time allows and as requested by the sales department.
- Product Development Support: Assist engineering with the design and development of new products by providing service-related input and support.
- Administrative Support: Receive and process customer orders, incoming parts, and materials, and accurately enter relevant information into the computer system.
Education/License/Certification Requirements
- High School Diploma or equivalent, required.
- Valid North Dakota driver's license with a clean driving record, required.
Experience Requirements
- Relevant experience in agricultural equipment, equipment repair, technical service, or a related field, required.
- Prior knowledge of Summers’ products, preferred.
- Mechanical aptitude and the ability to understand equipment operation, diagnose service issues, and communicate repair needs effectively, required.
- Strong customer service and communication skills, with the ability to work professionally with customers, dealers, sales personnel, service technicians, and internal departments, required.
- Experience with computers and computer programs, including Microsoft Office Suite, required.
We encourage all interested candidates to apply, even if they do not meet every listed qualification. Relevant experience, transferable skills, and a willingness to learn are valued, and we recognize that strong candidates may bring a combination of strengths that does not perfectly match every requirement.
Join our dedicated team and help keep our business running smoothly!
Hours: Monday- Friday 8:00 am- 4:30 pm
Pay: Range from $70,000 - $90,000 / year, dependent on experience
About Us
We’re a small, innovative manufacturing company based in North Dakota, known for our quality products and commitment to service. Every member of our team plays a key role in our success, and we take pride in creating a supportive, respectful, and growth-minded workplace.
How to Apply
Submit your resume and cover letter by email or through Indeed. We look forward to meeting candidates who bring positive energy, a professional attitude, and a willingness to learn!
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Work Location: In person
Salary : $70,000 - $90,000