What are the responsibilities and job description for the Hospitality Director position at Summer Village?
Make a difference in the lives of others while personally thriving!
Join Bridge Senior Living – a certified Great Place to Work (2025-2026)!
Now Hiring! Hospitality Director to join our team!
What you can expect as a Hospitality Director:
- Excellent Benefits
- Incentivized Annual Bonus Opportunities
- Tuition Reimbursement eligibility after three months of full-time employment
- Competitive pay
- 401(k) with company match
- Next Day Pay with PayActiv
- Offering health insurance benefits starting at $75 per month for full-time associates
Qualifications of an ideal Hospitality Director:
- Combination of education and/or experience working with Seniors
- 2–3 years of experience in Life Enrichment (Activities/Programming), Customer Service, and Hospitality within a Senior Living setting
- Previous leadership or supervisory experience preferred
- Strong communication, organizational, and hospitality-focused leadership skills
- Experience coordinating resident engagement programming, events, and communications preferred
Hospitality Director Job Summary:
The Hospitality Director is responsible for overseeing resident hospitality services, engagement programming, and communication initiatives across Independent Living and Assisted Living. This role serves as a key operational leader focused on enhancing the resident experience, supporting occupancy and retention efforts, and ensuring consistency in quality programming and services.
Essential Functions:
- Implement the mission, vision, and goals of the organization while upholding and promoting company culture
- Provide oversight and execution of Independent Living program development and resident engagement initiatives
- Own and manage the Independent Living activity and programming calendar
- Coordinate and oversee resident and family communication materials, including newsletters and community updates for both Independent Living and Assisted Living
- Collaborate with the Sales Team on event planning, marketing initiatives, and community engagement opportunities
- Monitor participation, satisfaction, and overall success of resident programs and events
- Support strategic planning initiatives related to occupancy, retention, and resident satisfaction through innovative hospitality and programming efforts
- Ensure consistency and quality of resident engagement programming across Independent Living and Assisted Living
- Maintain resident satisfaction through ongoing feedback collection and service improvement initiatives
- Provide administrative oversight related to calendars, scheduling, publishing, and resident communications
- Manage and address the community’s first impressions, including completion of the First Impressions Tool according to company standards
- Direct supervision of Concierge team members
- Leadership oversight of Transportation Drivers and Life Enrichment Assistants supporting Independent Living and Assisted Living
- Cross-functional support of housekeeping and life engagement associates serving Independent Living residents
- Support transportation and resident engagement programs in collaboration with community leadership
EEO Statement
We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact questions@bridgeseniorliving.com or 1-888-883-1796 for assistance with an accommodation.
Salary : $75