What are the responsibilities and job description for the Service Manager position at Summer Shack?
The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, and teamwork. This role reports to the General Manager, a highly experienced hospitality professional.
Key Responsibilities
- Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
- Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff
- Maintain high standards of service, presentation, and guest engagement at all times
- Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
- Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing
- Manage table flow, reservations, walk-ins, and seating to maximize guest satisfaction and revenue
- Monitor staff performance, provide real-time feedback, and support training and onboarding
- Enforce company policies, service standards, and health & safety regulations
- Assist with opening and closing duties, including cash handling and end-of-shift reporting
- Support special events, private parties, and high-volume service periods
Qualifications & Skills
- 1 years of floor management or supervisory experience in a hospitality driven venue
- Strong leadership, communication, and problem-solving skills
- Ability to remain composed and professional in fast-paced, high-pressure environments
- Exceptional guest service mindset with attention to detail
- Experience with POS and reservation systems preferred
- Ability to stand and move for extended periods
What We Offer
- Competitive compensation
- Health Benefits
- Matching 401k (after 1 year of employment)
- Supportive, team-oriented work environment
- Growth opportunities in a growing company
Employment Type(s): Full-time
REQUIREMENTS
Summer Shack Cambridge
149 Alewife Parkway
Cambridge, MA 02140