Collection Representative, Revenue Cycle

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary:
Analyzes all account delinquencies and account activity to ensure timely and accurate payments from the appropriate payers. Contacts appropriate patient or third party for collection of account. Analyzes account activity. Analyzes, investigates, and recommend alternative payment options to patients.

Formal Education Required:
a. High school diploma or equivalent
b. One (1) to two (2) years of college preferred.

Experience & Training Required:
a. Two (2) years experience in healthcare environment or at least (2) years experience in the collection field.
b. Proven sales ability considered a plus.
c. Basic knowledge of patient accounting procedures and hospital policies.
d. General knowledge of third party payers, collection laws, FDCPA ruling and collection processes.
e. Experience with automated collection system.
f. Knowledge of skip tracing techniques.
g. Working knowledge of hospital patient accounting procedures, computers, calculators, telephones, and other equipment used in the Patient Financial Services area.

Other Skills, Competencies and Qualifications:
a. Represents Summa Health System in a positive, professional, and ethical manner.
b. Strong communication skills with the ability to effectively communicate verbally and in writing with those contacted in the course of work.
c. Ability to establish productive working relationships.
d. Ability to work productively as a part of a team.
e. Ability to make good decisions and think independently.
f. Good analytical skills necessary for problem solving and patient account resolution.
g. Diverse knowledge and experience in utilizing standardized PC software.
h. Must maintain confidentiality of patient, employee, and financial information.
i. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity

Level of Physical Demands:
Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.