What are the responsibilities and job description for the IT Operations Support Engineer position at Sumeru Inc?
User Onboarding & Offboarding
Execute end‑to‑end user onboarding:
AD/Azure AD user creation
Mailbox, M365 license assignment
SharePoint, Teams, and application access provisioning
Endpoint provisioning via Intune
Handle user offboarding:
Access revocation (AD, M365, VPN, apps)
Email and OneDrive data retention as per policy
Asset recovery and inventory updates
Ensure onboarding/offboarding SLAs and audit compliance.
Coordinate with HR, and Application teams.
End User Computing & M365
Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices.
Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online.
Troubleshoot M365 authentication, sync, licensing, and access issues.
Support OS builds, upgrades, patching, and endpoint troubleshooting.
Manage Active Directory and Azure AD user/group activities.
Intune & Patch Management
Manage endpoint devices using Microsoft Intune.
Configure and deploy:
OS updates and patch policies
Feature updates and quality updates
Application deployments
Monitor patch compliance and remediate failures.
Perform troubleshooting for update, policy, and device compliance issues.
Ensure endpoint security and baseline policy adherence.
SharePoint Support
Support SharePoint Online:
Site access and permissions
Document libraries, lists, and versioning
Assist users with collaboration and document management.
Coordinate with SharePoint admins for site creation and governance.
Support basic workflows and adherence to data handling policies.
Inventory & Asset Management
Manage IT asset
Maintain accurate asset records.
Perform periodic asset audits and reconciliation.
Track asset movement during onboarding/offboarding.
Ensure compliance with security and asset policies.
Data Center Hands & Feet Support
Perform on‑site DC operational tasks as per SOP:
Rack & stack servers/network devices
Cabling, labeling, and port verification
Power cycling and console access
Hardware replacement (disk, RAM, PSU)
Coordinate with Infra, Network, and DB teams during incidents.
Follow DC access, safety, and change management procedures.
Operations & Governance
Handle incidents, service requests, and changes using ITSM tools.
Ensure SLA compliance and high‑quality documentation.
Create and maintain SOPs, runbooks, and KB articles.
Support audits and compliance activities (ITIL / ISO).
Technical Skills Required
Windows 10/11, basic macOS support.
Microsoft 365 administration
SharePoint Online user and site support.
Active Directory & Azure AD.
Microsoft Intune (device management, patching, compliance).
Basic networking (VPN, LAN, DNS).
Understanding of data center hardware and operations.
ITSM and asset management tools.
Experience & Qualification
3–7 years of experience in EUC / IT Operations / Infra Support.
Bachelor’s degree in IT / Computer Science or equivalent.
ITIL Foundation – preferred.
Microsoft Modern Workplace / Intune certifications
Hourly Wage Estimation for IT Operations Support Engineer in Hunt Valley, MD
$44.00 to $57.00
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