What are the responsibilities and job description for the IVR Engineer position at SumasEdge Corporation?
Job Title: IVR Engineer
Duration: 6 month contract to hire
Location: Hybrid in Weldon Springs, MO
Visa: (must be local)
Interview : Video
Required Skills:
- Strong experience as an IVR Engineer
- Hands-on experience with Amazon Connect
- Open to candidates with experience in platforms such as Genesys, Five9, Cisco CVP/UCCE, NICE InContact, Avaya, etc.
- Experience with cloud technologies and deployments
- Knowledge of CI/CD pipelines and DevOps practices
- Experience with APIs, integrations, and scripting is a plus
- Strong troubleshooting and communication skills
Nice to Have:
- AWS cloud experience
- Lambda, Lex, Contact Flows, or related Amazon Connect services
- Terraform, Jenkins, GitHub Actions, or similar CI/CD tools