What are the responsibilities and job description for the Communications Focal Point (CFP) Technician position at Sumaria Systems LLC?
Job Title: Communications Focal Point (CFP) Technician
WAGE DETERMINATION CLASSIFICATION: Electronics Technician Maintenance III
JOB SUMMARY: Provides communications support for the 10th Communications Squadron on the United States Air Force Academy (USAFA).
PRIMARY DUTIES: Reports to the CFP lead, part of a support center team functioning as the single point of contact for USAFA customers. Receives communication equipment trouble calls over the phone, through email, Teams, or ticketing systems; and assigns work-order tickets to the applicable work center across multiple networks. Assists with updating all 10th Communications Squadron scheduled and unscheduled maintenance, inputs data into multiple Government-provided databases. These databases include but are not limited to: Cyberspace Infrastructure Planning System (CIPS), Cherwell, Integrated Maintenance Data System (IMDS), SharePoint, and ServiceNow. Utilizes Microsoft Office products to manage workflow.
SECONDARY DUTIES: Provides direct CFP support for the 10th Communications Squadron: Identifies communication issues and assigns the repair request to the appropriate technician and/or work center. Serves as liaison between work centers and external Air Force/Department of Defense cyber support organizations. Responsible for 10th Communications Squadron base announcements. Provides on-call/after-hours support as defined in the performance work statement (PWS).
EXPERIENCE: Five years of military/non-military equivalent communications technical experience in communications-electronics maintenance or information technology. IT help desk experience is preferred.
EDUCATION: An associates degree or equivalent experience in a communications-related career field is preferred.
REQUIREMENTS: A SECRET security clearance is required. A CompTIA SEC certification is required. Excellent verbal/written customer service skills and the ability to work in a fast-paced military environment are required.
Position Type: Full Time
HOURLY RATE: $35.48 per SCA guidelines, you may be eligible for an additional $4.57 per hour for Health and Welfare, if you choose to waive company benefits.
Work Location: USAF Academy, CO
Top salaries paid for qualified candidates.
Agency submissions are not being accepted at this time.
For more information on Sumaria Systems, please visit our website at www.sumaria.com.
Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or protected veteran status.
Sumaria is a Full Lifecycle Engineering, Technical Services and Professional Solutions company in support of the Warfighter, supporting modernization, high end services and next generation capabilities in contested domains. Sumaria has been a trusted partner to U. S. Department of Defense for more than 40 years, providing Lifecycle Systems Engineering, Advisory & Analysis/SETA, C5ISR and Enterprise Information Technology solutions. With expertise to lead, insight to deliver and commitment to succeed; we staff each mission with a carefully selected team of seasoned professionals. We're Headquartered in Peabody, MA, and have regional offices across the nation.
Sumaria Systems only provides engineering services to the federal government and does not provide professional engineering or surveying services to the public within the meaning of Ohio Revised Code Section 4733.16.
Salary : $5 - $35
