Senior Product Manager

TITLE: Senior Product Manager (LOCAL CANDIATES ONLY)

POSITION TYPE: Full Time – W2 Employee

LOCATION: Hybrid (DALLAS, TX)

OVERVIEW:

The Senior Product Manager leads the strategic direction, execution, and continuous evolution of digital product portfolios that deliver measurable value across the County. This role drives County-wide product strategy, aligns multiple product teams, and ensures that solutions meet long-term operational, policy, and user goals. The Senior Product Manager champions cross-functional collaboration, design thinking, innovation, and equitable service delivery, while mentoring product owners and influencing enterprise decisions.

DUTIES:

• Define and oversee a County-wide digital product vision aligned with strategic goals and public service outcomes.

• Guide product teams in delivering high-impact, scalable, and sustainable solutions across multiple domains.

• Ensure delivery aligns with enterprise architecture, operational priorities, and equity frameworks.

• Lead enterprise planning for major platform enhancements, migrations, and user experience initiatives.

• Establish long-term product success metrics and ensure teams are equipped to meet them.

• Anticipate service delivery risks, roadblocks, and systemic challenges; lead mitigation efforts.

• Partner with operational leaders to ensure solutions are supportable, maintainable, and resilient.

• Serve as a champion for innovation and technology adoption across County departments.

• Lead product portfolio planning, resource alignment, and delivery governance at the enterprise level.

• Establish cross-team product management standards, playbooks, and delivery frameworks.

• Create transparency through dashboards, KPIs, OKRs, and executive-level reporting.

• Partner with budget, procurement, and compliance teams to ensure delivery efficiency and accountability.

• Drive prioritization processes that align funding, staffing, and delivery timelines.

• Optimize cross-platform coordination and integration across multiple departments or systems.

• Identify delivery bottlenecks and lead organization-wide improvement initiatives.

• Align product operations with cybersecurity, legal, accessibility, and records compliance.

• Collaborate with enterprise architects and technical leaders to shape platform vision and ecosystem strategies.

• Influence long-term architectural planning and technology investment decisions.

• Ensure products align with County-wide modernization, interoperability, and digital transformation efforts.

• Guide development of platform roadmaps, data integration strategies, and shared components.

• Participate in innovation planning, proof-of-concept pilots, and solution evaluations.

• Promote scalable, reusable, and modular design across the product ecosystem.

• Align product decisions with policies around privacy, open data, and civic transparency.

• Advocate for inclusive, user-centered design across public-facing and internal platforms.

• Lead County-wide product performance and health assessments.

• Institutionalize continuous improvement practices across all product teams.

• Define enterprise benchmarks for quality, usability, and accessibility.

• Promote data-informed iteration, rapid learning, and experimentation at scale.

• Drive resolution of long-standing technical debt, service gaps, or operational constraints.

• Guide post-implementation reviews and ensure lessons learned translate into action.

• Support development and use of product maturity assessments.

• Champion a culture of accountability, transparency, and iterative improvement.

• Lead a matrix team of Product Owners, UX designers, and cross-functional partners.

• Provide coaching, mentorship, and professional development to product team members.

• Define workforce planning strategies to meet evolving technology and service delivery needs.

• Support recruitment, succession planning, and skill-building across product teams.

• Foster a collaborative, user-centered product culture across the organization.

• Oversee team performance management, feedback, and recognition processes.

• Lead internal product community development and knowledge-sharing initiatives.

• Act as a trusted advisor to County executives, department directors, and external partners.

• Align product portfolios with County-wide policy, funding, and community priorities.

• Build and maintain partnerships with residents, nonprofits, and regional collaborators.

• Represent product strategy in executive committees, governance boards, and public forums.

• Guide stakeholder engagement planning for enterprise platforms and public services.

• Translate technical strategy into outcomes that resonate with policy and business leaders.

• Support public communications, community engagement, and co-design efforts.

• Champion digital equity and inclusion through engagement with historically underserved communities.

• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Business, Public Administration, Computer Science, or a related field; Master’s degree preferred.

• 6 years of progressive experience in digital product management, product strategy, or related fields.

• Experience leading product teams and complex enterprise-wide initiatives.

• Deep understanding of product lifecycle management, human-centered design, and agile delivery methodologies.

• Proven ability to influence cross-functional stakeholders and executives.

• Strong strategic thinking, analytical, and problem-solving skills.

• Excellent written and verbal communication skills.

• Commitment to equity, inclusion, and public service innovation.

PREFERRED QUALIFICATIONS

• Experience with large-scale government or public sector technology programs.

• Familiarity with enterprise architecture, cybersecurity, and compliance frameworks.

• Strong facilitation skills for stakeholder and leadership workshops.

• Demonstrated success in organizational change management and culture-building initiatives.

• Experience with KPIs, OKRs, and data-driven performance measurement systems.