What are the responsibilities and job description for the Clean Water Service Technician position at Sulzer?
FE_WIBU-E488
Clean Water Service Technician - Full Time - Meriden (CT), United States
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
We are looking for a/an Clean Water Service Technician to join our FE_WIBU team in United States .
Your main tasks and responsibilities:
Reach out to Kerry Wilt at Kerry.Wilt@sulzer.com or Hiring Manager – William Cochran. Our team is looking forward hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.
Clean Water Service Technician - Full Time - Meriden (CT), United States
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
We are looking for a/an Clean Water Service Technician to join our FE_WIBU team in United States .
Your main tasks and responsibilities:
- Travel-Road Warrior – up to (80%) to North America sites
- Assists customers on the phone and in the field with troubleshooting of rotating equipment under the Sulzer Clean water Portfolio
- Recommends and interprets service & warranties programs to customers on the phone and in the field.
- Performs on-site start-ups to ensure equipment is installed correctly and is set up properly for conditions.
- Responsible for on-site training of customer personnel to Sulzer/Johnston standards on proper operation of their equipment
- Read and review blueprints, plans, specifications, and other documentation to prepare for startup or service
- Performs electrical testing and repair of equipment according to drawings and procedures, both in the field and at the service center.
- Analyzes equipment failure and recommends corrective or preventative actions on the phone and in the field.
- Ensures customer satisfaction is maintained.
- Prepares reports on service calls and equipment problems/concerns to management as required (trip reports).
- Escalates technical issues to management as needed.
- Provides equipment feedback/customer suggestion to management.
- Supports teamwork by assisting in the office as needed.
- Adheres to safety policies and use of safety equipment.
- Perform other duties and special projects as assigned.
- 3-5 years’ experience in field service including performing repairs of customer equipment on site.
- Travel as required to fulfill customer requirements and Service Tech Schedules up to 100% at times.
- Ability to work remotely and independently with little to no supervision
- Technical troubleshooting with effective diagnostic and repair experience.
- Strong communication and presentation skills along with a commitment to customer service and excellence.
- Ability to work under pressure situations and work with customers to resolve their concerns.
- Ability to access and troubleshoot issues that arise while on jobsites and make sound decisions independently that are in the best interest of Sulzer
- Ability to read and work from blueprints and schematic drawings.
- Knowledge of Vertical Pumps & Split Case Pumps
- Knowledge of hand tools and electronic test equipment.
- Knowledge of electrical safety.
- Ability to use technology and analysis tools (Excel, Outlook, web, databases)
- Competitive Paid Time Off (3 weeks to start)
- 11 Company Paid Holidays per year
- Annual Bonus Program
- Full Medical, Dental, and Vision benefits
- Company Paid Short Term and Long Term Disability, Company Paid Life Insurance
- 6% 401K or Roth Company Match with Immediate Vesting
- Company Paid Retirement Security Contributions following 1 year of employment
- Tuition Reimbursement/Educational Assistance
- Quarterly Gym Reimbursement
Reach out to Kerry Wilt at Kerry.Wilt@sulzer.com or Hiring Manager – William Cochran. Our team is looking forward hearing from you!
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.
