Enrollment Services Position (Admissions and Financial Aid) 2025-2026

Job DescriptionThe Enrollment Services Assistant supp01is both the Admissions and Financial Aid offices in providing exceptional customer service to prospective and current students, their families, and the campus community. This position requires flexibility and may also involve providing cross-departmental support during peak periods to maintain efficient operations.The Enrollment Services Student Assistant will support the daily operations of the Enrollment Services office by providing administrative support, assisting students with general inquiries, and helping ensure the smooth delivery of enrollment-related services in admissions and financial aid. This position offers students the opportunity to gain professional experience in a fast-paced, student-focused environment.Required ResponsibilitiesReport to work on time, prepared, and follow the assigned schedule consistently.Must follow FERPA guidelines and maintain confidentiality of student records and information.Provide courteous, professional support to students, faculty and staff, and campus visitors across in-person, phone, and chat communications.Follow all Enrollment Services policies, procedures, and operational guidelines.Must support Enrollment Services during special projects and events, as needed.Regularly attend assigned shifts, required trainings, and departmental meetings.Primary Duties (Enrollment Services, Admissions & Financial Aid)Assist with campus tours and warmly greet prospective students and visitors.Support admissions processing by scanning, filing, and entering application documents.Help with outreach effo1is to prospective students, including answering questions and providing general information about admissions processes.Securely handle sensitive financial aid documents including scanning, shredding, and filing, in compliance with FERPA guidelines.Assist with packaging and mailing financial aid materials and help with FAFSA follow-up tasks as directed.Perform general office duties such as photocopying, data entry, organizing files, and preparing outgoing mail and packages.Support setup, staffing, and coordination for Enrollment Services events and special projects, including occasional after-hours activities.Maintain confidentiality and professionalism, and complete additional duties assigned by supervisors.Learning OutcomesGain experience in administrative and customer service roles.Improve communication, time management, and problem-solving skills.Develop a greater understanding of higher education operations and student services.Work ExpectationsDemonstrate a professional and positive attitude.Be adaptable and willing to assist with tasks in both Admissions and Financial Aid as needed.Engage in depa1iment activities and initiatives aimed at improving student experience.SupervisionReports to their assigned Supervisor in Admissions and Financial AidAny qualifications to be considered in lieu of stated minimums require the prior approval of the Human Resources Director.Position is Security Sensitive.