Admission Operations Specialist

Summary Function: The Admissions Operations Specialist provides operational support for undergraduate and graduate admissions and is responsible for the accurate, timely, and efficient processing of student applications and admissions documentation. The position manages incoming transcripts and other required admissions documents, performs data entry and data cleanup, maintains student records, and executes admissions-related processes within Banner 9 and the Enrollment Marketing Platform (EMP). The position monitors and processes undergraduate applications from initial inquiry through completion of the admissions process, ensuring that required documentation and admissions requirements are accurately recorded and appropriately processed. This position also serves a key role in maintaining data integrity and supporting the efficient operation of the admissions process. Scope: Responsible university-wide for processing undergraduate and graduate admissions materials and maintaining accurate student records across Banner 9 and EMP. Reviews transcripts, immunization records, and other admissions documentation; verifies admission eligibility and enrollment requirements; resolves data discrepancies; maintains data integrity; and generates reports to support the enrollment process. Essential Job Functions:Manages daily admissions operations, ensuring accurate and timely processing of applications, documents, and applicant records in Banner 9 and EMP. |  Reviews applications, transcripts, and supporting documentation to verify admission eligibility and process timely admission decisions. |  Processes admissions requirements for undergraduate and graduate student populations in accordance with university policies and procedures. |  Uploads and maintains admissions documents in the university CRM; documents student interactions and updates application records as needed. |  Reviews and resolves data discrepancies, maintains data integrity, and performs data cleanup across admissions systems. |  Coordinates with university faculty and staff across campuses to resolve admissions-related issues and support enrollment processes. |  Generates and executes reports to support admissions operations, data accuracy, and enrollment initiatives. |  Maintains knowledge of the full enrollment process and cross-trains with other Enrollment Management staff to provide coverage and support as needed. |  Maintains regular and punctual attendance, completes required training and professional development, and provides scheduling or out-of-office information as required. |  Protects student privacy and maintains confidentiality in accordance with FERPA and university policies. |  Non-Essential: Participates in recruitment activities, enrollment events, and other university or college-wide initiatives; performs other duties as assigned by Enrollment Management leadership.  Other duties may be assigned to this position on a regular or occasional basis to respond to the needs of the university. Expectation of Quality:Employee will support the mission of Sul Ross State University by providing high-quality, professional services, timely responses, and solutions to customer requests.Key Competencies: (Knowledge Skills and Abilities) Demonstrated commitment to the mission of Sul Ross State University. Knowledge of undergraduate admissions processes, enrollment procedures, and higher education operations. Proficiency with computers and Microsoft Office applications, with the ability to learn and effectively use Banner 9, EMP, and other university systems. Strong verbal, written, organizational, analytical, and problem-solving skills. Ability to accurately process and manage high volumes of information and maintain attention to detail. Ability to provide professional and responsive customer service by phone, email, and other communication platforms. Ability to work independently and collaboratively, manage multiple priorities, meet deadlines, and remain professional in a fast-paced environment. Physical Requirements: This position typically works in an office environment, requiring prolonged periods of sitting at a desk while using a computer. The role demands frequent use of hands and fingers to operate a keyboard, mouse, and other office equipment. Visual acuity is essential for reading and interpreting data on computer screens. Clear verbal communication skills are necessary for interacting with colleagues and employees. Additionally, the job may involve occasional mobility around the office and attending meetings. Occasional evening or weekend work may be required. Working Conditions: Exempt from overtime provisions. Position is Security Sensitive. Current driver’s license and driving record acceptable to the University must be maintained as a condition of employment; must have personal transportation’ must be willing to work some evenings and weekends’ some overnight travel throughout Texas. Security Sensitive: This position is classified as Security-Sensitive and is thereby subject to the provisions of Texas Education Code §51.215 and Texas Government Code §411.094, which authorize employers to obtain and review criminal history record information for applicants. Responsible for personal safety and the safety of others; must exercise due caution and practice sate work habits at all times.