What are the responsibilities and job description for the Collections & Portfolio Manager position at Sullivan Motors, Inc.?
Sullivan Motors is a growing Buy Here Pay Here (BHPH) dealership committed to helping customers obtain reliable transportation while rebuilding their credit. We pride ourselves on responsible lending, strong customer relationships, and a high-performing portfolio.
We are seeking an experienced Collections & Portfolio Manager to oversee our customer payment portfolio, lead collections strategies, and ensure strong portfolio performance.
Position Overview
The Collections & Portfolio Manager is responsible for managing the dealership’s in-house finance portfolio, reducing delinquency, improving collections efficiency, and maintaining positive customer relationships. This role combines collections leadership, portfolio analysis, and team management.
Key Responsibilities
- Oversee the performance of the dealership’s BHPH loan portfolio
- Manage and coach collections staff to achieve delinquency and recovery goals
- Monitor delinquency levels, charge-offs, and portfolio trends
- Develop and implement effective collections strategies
- Work with customers to resolve past-due accounts and create payment solutions
- Ensure compliance with all applicable collections and consumer finance regulations
- Coordinate repossession and recovery processes when necessary
- Maintain accurate records and documentation of customer accounts
- Analyze portfolio data and report performance metrics to ownership/management
- Implement processes that improve payment performance and reduce risk
Qualifications
- 3 years of collections or portfolio management experience (automotive finance or BHPH preferred)
- Strong knowledge of collections processes and delinquency management
- Experience managing or supervising collections staff
- Ability to analyze loan portfolios and identify risk trends
- Excellent negotiation and customer service skills
- Strong organizational and communication abilities
- Experience with dealership management systems or collections software is a plus
Why work for Sullivan Motors?
- Competitive pay based on experience
- Performance-based bonuses tied to portfolio performance
- Sick/Vacation & Holiday Time
- 401K retirement match! (up to 3.5%)
- Uniforms and clothing allowance
- Growing family oriented company
Salary : $25 - $30