What are the responsibilities and job description for the Mortgage Loan Coordinator position at Sullivan Home Loans?
About Us
We are a local mortgage lender founded in October 2023, committed to making the mortgage process a smoother and more enjoyable experience.
About the role
The Loan Coordinator position is a critical part of our team, ensuring smooth mortgage processing, assisting clients throughout their home financing journey, and supporting our Loan Consultants. This role involves direct interaction with clients and coordination with various professionals, including loan officers, lenders, real estate agents, title companies, insurance agents, and underwriters.
Why you’d love this position:
- You thrive in a fast-paced environment
- You enjoy helping others and building relationships
- Looking for a tight-knit team
- You want to help grow a scaling company
- You're money motivated
- You are coachable
Why this position wouldn’t be a good fit:
- You get overwhelmed in a fast-paced environment
- You prefer a large corporate environment
- You struggle with deadlines or working with time-sensitive tasks
- You don't have the best attention to detail
- You prefer a job with minimal feedback
Location: In person position working out of our HQ 1222 N Pennsylvania St. Indianapolis, IN 46202.
Key Responsibilities
- Loan Processing & Support: Assist Loan Consultants with tasks required to process and complete mortgage applications.
- Client Communication: Work directly with clients to collect missing information, ensuring smooth and timely loan processing.
- File Documentation & Review: Collect and verify necessary documentation (e.g., pay stubs, W2s, VOEs, title work, tax bills, letters of explanation, etc.), reviewing for accuracy
- Problem-Solving & Critical Thinking: Anticipate potential issues and proactively address them by reviewing underwriting conditions, advocating for clients, and resolving processing challenges.
- Pipeline & Status Updates: Maintain clear communication with the team regarding loan status updates and processing timelines.
- Strive to be the best version of you – Be professional, approachable, empathetic, and positive. Bring Motivation, Intensity and Desire every day.
- Relationship Management: Create Raving Fans with your exceptional customer service and attention to detail
Required Qualifications
- 2 years of relevant experience
- Ability to learn and work within multiple software systems
- Strong organizational skills, time management, and attention to detail
- Ability to think critically, problem-solve independently, and work without constant supervision
- 2 years of customer service experience
What We Offer:
- Competitive compensation
- Professional development opportunities
- Supportive team environment focused on success
Healthcare, Dental, and Vision