What are the responsibilities and job description for the Suit Stylist & Order Fulfillment Associate position at Suit Store Group LLC?
Suit Stylist & Order Fulfillment Associate
About Us:
Grooms Club, subsidiary of Suit Store Group, LLC, is a premier wedding destination specializing in wedding attire, dedicated to providing exceptional service and high-quality suits for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience.
Position Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Suit Stylist & Order Fulfillment Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing large wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store styling assistance in our Paramus, NJ location.
Key Responsibilities:
Customer Communication:
Professionally and promptly handle customer inquiries via phone, email, live chats, and virtual consultations.
Provide product information, sizing guidance, and styling assistance with order-related queries.
Ability to accurately fit a customer and provide recommendations for alterations.
Ensure a positive customer experience by addressing concerns and resolving issues.
Order Processing and Packaging:
Utilize Shopify to process and fulfill online orders accurately.
Ensure orders are packaged securely and in a presentable manner for shipment.
Ability to track, count, and manage inventory and stock levels.
Fitting and Styling In-Person Customers
Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style.
Take accurate measurements for tailoring purposes.
Offer insights on current fashion trends and styling tips.
Handle any inquiries or concerns regarding the suits or the purchasing process.
Process transactions through Shopify POS system.
Ensure customer satisfaction by addressing any post-purchase concerns or alterations
Take part in ensuring a clean work environment with specific cleaning duties and responsibilities.
Benefits:
Generous PTO Policy.
401K Plan.
Health Insurance Offered.
Overtime Offered.
Employee Discount.
Shift Requirements:
35-40 hours per week
Must be able to work Saturdays open to close (10 a.m. - 9 p.m.)
Expectations
Required: proven experience in retail and sales
Required: excellent sense of style, strong attention to detail, ability to thoughtfully accessorize looks, and a clean, professional presentation.
Strongly preferred but not required: proven experience in menswear and retail.
Strongly preferred but not required: experience with Shopify.
Skill Requirements
Effective Communication
Problem Solving
Positive Attitude
Strong Grammar Skills
Strong Conversational Skills
Effective Time Management
Tech Savvy
Patience
Attention To Detail
Strong Up-Selling and Cross-Selling Skills
This position is best suited for candidates seeking a stable, long-term full-time opportunity with consistent availability, including weekends
Job Type: Full-time
Pay: $20.00/hour
Location: Grooms Club, 318 Route 4 Paramus, NJ 07652
Salary : $20