Director, Sales Engineering

About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. 

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day. 

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

SugarCRM is seeking you to join our team as the Director of Solution Consulting to support the entire SugarCRM Sales organization. You love being a customer-facing, hands-on technologist and are passionate about supporting the continuous growth across SugarCRM.  

Using extensive market-based knowledge about CRM and CX (customer experience) business applications, combined with an in-depth understanding of SugarCRM’s software-platform architecture and capabilities, you are responsible for determining customer business objectives, discovery process, scoping and presenting the product vision. You will take ownership of the solution/technical aspects of a sales cycle and demonstrate how SugarCRM functionality can leverage positive business outcomes. In this role, you are the resident SugarCRM expert for both our internal and extended (reseller/partner) sales teams. This is a hands-on role and requires very strong customer interaction skills, presentation skills, an excellent understanding of a wide range of Enterprise software solutions, how to integrate these applications and the ability to work closely with internal and extended sales teams, and professional service engineering teams.  

• Support and enable both the Direct and Sugar reseller channel partners in being knowledgeable and capable in the SugarCRM application and as a platform for business solutions  
• Lead the pre-sale aspects of the sales cycle, including initial discovery, requirements analysis, high-level solution design and the transition to the appropriate implementation and delivery services teams  
• Effectively communicate, often thru demonstration, SugarCRM’s value as a solution to prospective customers  
• Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodology sections  
• Provide product application support to SugarCRM inside, channel and direct sales teams  
• Act as a strategist for the SugarCRM application platform – identify functional capabilities with customer business objectives  
• Promote the understanding of general CRM best practices, and advocate for SugarCRM’s extensibility  
• Provide expertise to identify and translate business requirements into a business platform vision  
• Speak at trade conferences  
• Support product marketing and promotion inside and outside the organization  
• Develop and maintain assigned partner relationships  
• Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g. demonstration tool kits) and selling documents  
• Working with the SugarCRM Training department, support sales/demo training for selected business partners 

• 7  years experience in pre-sales or similar role 
• SaaS solution sales and configuration experience, and a general understanding of technical systems architecture, stacks and platforms 
• Proven track record of successful pre-sales engagements, and interactions with C-level customer executives 
• Good knowledge of enterprise business applications 
• Familiarity with RFP and Tender best practices 
• Strong communications skills (verbal and written), exceptional listening, presentation and demonstration skills, including good objection-handling skills 
• Possess a strong sense of teamwork, integrity, excellent self-motivation and a positive attitude 
• Outstanding planning and time management skills, and ability to manage multiple, competing priorities and successfully deliver just-in-time responses 
• Ability to work with local and remote teams across different time-zones, and ability to travel (up to 25%) 

• 3 Customer Relationship Management experience 
• Marketing Automation experience 
• Business Analytics exposure 
• BS / BA in relevant area 

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

·       Excellent healthcare package for you and your family

·       Savings and Investment – 401(k) match

·       Unlimited Paid Time Off

·       Paid Parental Leave

·       Online Legal Services (Rocket Lawyer)

·       Financial Planning Services (Origin)

·       Discounted Pet Insurance (Embrace Pet Insurance)

·       Corporate Benefit Program (Working Advantage).  This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public

·       Health and Wellness Reimbursement Program

·       Travel Discounts

·       Educational Resources - Career & Personal Development Program

·       Employee Referral Bonus Program

·       We are a merit-based company - many opportunities to learn, excel and grow your career!

If you require a reasonable accommodation to search for a job opening or submit an application, please call 1 (877) 842-7276 with your request and contact information.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

#LI-Hybrid

Salary : $140,000 - $170,000