What are the responsibilities and job description for the Customer Service Representative position at Sugarboo & Co?
Job Responsibilities:
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Handle all customer service related inquires pertaining to the wholesale website and sales.
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Oversee sales and returns for wholesale website.
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Distribute orders for fulfillment.
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Screen and direct a high-volume number of calls and e-mails pertaining to wholesale sales and customer service.
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Help customers navigate the website and place orders online.
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Provide knowledgeable answers to questions about products, pricing and availability.
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Help resolve product returns, respond to shipping inquiries and answer order status questions.
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Resolve shipping and credit card issues.
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Excellent communication skills with the ability to identify and communicate issues to department personnel and find solutions for those issues.
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Proficiency with PC, MAC and apple products.
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Previous experience with Shopify preferred, but not required.
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Previous experience with Lightspeed Retail preferred, but not required