What are the responsibilities and job description for the Senior Director, Professional Services position at SugarAI?
About SugarAI
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
About the Role
The Senior Director, Professional Services leads strategic delivery across multiple projects and accounts within your practice area. You will develop and maintain client relationships, drive business development, and oversee the growth and capability development of the practice. You will ensure high-quality delivery and customer outcomes, operational excellence, and the professional growth of your team members.
You will be a member of the Global Professional Services leadership team, the regional sales leadership team working directly with the North American Sales Leader and involved in other cross-functional initiatives.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
\n-
Mentor, coach, and develop consultants, managers, and future leaders within the practice.
-
Develop and implement strategies to grow the practice, including thought leadership, service offering and package innovation, and market positioning.
-
Serve as a trusted advisor to senior client stakeholders, cultivating long-term strategic partnerships.
-
Lead business development initiatives, including identifying new opportunities, developing proposals, and participating in sales campaigns.
-
Oversee project financials, resourcing, and performance metrics including utilization, revenue and TTV goals.
-
Contribute to Sugar’s overall strategy and cross-practice collaboration efforts.
-
Bachelor’s degree required; MBA or other advanced degree strongly preferred.
-
10 years of consulting or professional services experience, with at least 4 years in a senior management role, in a SaaS environment.
-
Proven track record managing client portfolios exceeding 100 to 150 active engagements.
-
Demonstrated success in developing and maintaining senior client relationships.
-
Strong analytical skills and track record managing to a P&L or defined KPIs.
-
Experience driving revenue growth and contributing to firm-level business development strategies.
-
Strong leadership, people development, and team-building skills.
-
Deep subject-matter expertise in the manufacturing industry.
-
Technical experience as a developer, solution architect or systems implementor.
-
Advanced skills in organizational change management and stakeholder engagement.
-
Proven ability to lead cross-functional teams and drive firm-wide collaboration.
-
Exceptional communication, negotiation, and interpersonal skills.
Expected salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· Excellent healthcare package for you and your family
· Savings and Investment – 401(k) match
· Unlimited Paid Time Off
· Paid Parental Leave
· Online Legal Services (Rocket Lawyer)
· Financial Planning Services (Origin)
· Discounted Pet Insurance (Embrace Pet Insurance)
· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
· Health and Wellness Reimbursement Program
· Travel Discounts
· Educational Resources - Career & Personal Development Program
· Employee Referral Bonus Program
· We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call 1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
#LI-Hybrid
Salary : $178,500 - $205,920