QAD Business Analyst

Job Title: Business Analyst – QAD Manufacturing & Distribution
Position Location: East Coast, USA (Preferred home base: Atlanta)
Employment Type: Full-Time | Hybrid or Remote with Travel as Needed
Reports To: Senior VP of IT

Company Summary

Sugar Foods LLC is a privately owned company with production facilities in Georgia, Massachusetts, California, and Mexico.  Our products are sold and distributed throughout the U.S. and Canada. Sugar Foods manufactures and packages croutons, tortilla chips, crispy toppings, caramels, and chocolate syrups, as well as cheese-based toppings. Additionally, Sugar Foods packages a variety of items including sugar, sweeteners, powdered creamer, breadings, and coaters, and dried fruits and nuts.

The Sugar Foods Way 

At Sugar Foods, the Customer is King, and our team is our Family.  The vision of Sugar Foods is for our products to be on every plate and in every cup.  We continue to grow our business and adapt to changing business conditions to consistently provide value to our customers, our associates, and our community, by adhering to high standards of quality and safety and always acting in a respectful and responsible manner.
 

Position Overview

We are seeking a highly experienced Senior Business Analyst with deep expertise in the QAD Cloud environment, specifically within the Manufacturing and Distribution modules, to support ongoing and future enterprise initiatives. The ideal candidate will bring 10–15 years of hands-on experience in QAD environments, working closely with cross-functional teams in manufacturing, supply chain, logistics, and finance to improve business processes, enhance system capabilities, and drive value through technology.

This individual will serve as a liaison between business users and IT, providing analytical support, process design, functional configuration, and guidance on best practices within QAD.

Key Responsibilities

• Act as subject matter expert (SME) on QAD modules, with a focus on Manufacturing (MFG/PRO), Distribution, and Supply Chain processes.
• Analyze current business processes and identify opportunities for optimization using QAD functionality.
• Translate business requirements into detailed functional specifications and work with technical teams to implement solutions.
• Lead and facilitate requirements-gathering sessions with business stakeholders.
• Support configuration, testing, deployment, and post-implementation activities.
• Partner with operations, production planning, procurement, warehouse, and shipping teams to align QAD capabilities with operational needs.
• Document business process flows, system enhancements, and training materials.
• Manage change requests, system updates, and integrations related to QAD.
• Act as a key resource during QAD upgrades, migrations, or module implementations.
• Provide day-to-day support, troubleshooting, and issue resolution for QAD users.
• Collaborate with development teams on enhancements using AUX (Adaptive UX) and participate in designing user-friendly, cloud-ready screens and workflows.
• Support and optimize the integration of Eagle scanning software with QAD for real-time data capture on the shop floor and in the warehouse.
• Liaise with operations teams to ensure scanning processes are aligned with inventory, production, and shipping workflows.

Required Qualifications

• 10–15 years of experience working with QAD ERP, with at least 7 years focused on Manufacturing and Distribution modules.
• Bachelor’s degree in business, Supply Chain, Information Systems, or a related field.
• Proven experience in discrete or process manufacturing environments.
• Strong understanding of end-to-end supply chain processes (MRP, production, inventory control, warehousing, order management).
• Hands-on experience or strong familiarity with AUX (Adaptive UX) development and configuration within QAD Cloud environments.
• Working knowledge of Eagle scanning software, including its use in manufacturing and warehouse operations, and its integration points with QAD.
• Experience in business process mapping, gap analysis, and solution design.
• Ability to lead cross-functional teams and facilitate workshops and training sessions.
• Proficiency in writing functional specs, test scripts, and user documentation.
• Familiarity with QAD EE and related tools (e.g., QXtend).
• Familiarity with Progress PRO2SQL.
• Solid grasp of integration concepts between QAD and other enterprise systems (e.g., MES, WMS, TMS, finance applications).
• Excellent communication, analytical thinking, and problem-solving skills.

Preferred Qualifications

• Experience working in food & beverage, CPG, or regulated manufacturing environments.
• Understanding of compliance and traceability requirements.
• Familiarity with Cyberquery is a plus.
• Hands-on experience with QAD Cloud ERP, including AUX framework for personalization, screen modifications, or new UI development.
• Project management experience or formal training (Agile, PMP, etc.).

Travel Requirement

• Travel will be required to manufacturing sites or regional offices (25%–30%).

Sugar Foods is an Equal Opportunity Employer. The policy of Sugar Foods Corporation is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

Salary : $120,000 - $135,000