Ski Patrol Administrative Assistant

Sugar Bowl Resort is seeking a detail-oriented, mountain-minded administrative professional to serve as the operational backbone of our Ski Patrol department - someone who thrives in a dynamic, fast-paced environment, takes ownership of their responsibilities, and brings both precision and a positive attitude to everything they do.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike.

Who You Are:

·         An energetic, friendly, and outgoing professional with a genuine commitment to exceptional customer service in every interaction

·         Calm and effective under pressure - you perform at your best when the environment is fast-paced and stakes are high

·         Meticulous and organized, with strong attention to detail and a habit of getting things right the first time

·         A sound decision-maker who can assess situations quickly and act with confidence

·         A clear communicator, both in writing and in person, with the ability to adapt your style for guests, staff, and leadership alike

·         Proficient in Microsoft Word, Excel, and Outlook

·         Holder of a valid medical and CPR certification, or committed to obtaining one prior to your start date

·         Willing to complete snowmobile training and assist with on-hill operations as needed

·         Comfortable working outdoors in variable mountain conditions including snow, ice, cold temperatures, and wind

·         A team-first contributor who embraces flexibility and steps up wherever the patrol team needs support

What You’ll Do:

Training & Compliance

·         Maintain all patrol training documentation with particular emphasis on OSHA compliance, recordkeeping accuracy, and audit-readiness

·         Organize and manage paper and electronic records for certifications, safety meetings, and materials inventories

·         Track upcoming certification expirations and proactively flag renewals to keep the team in continuous compliance

Operations & Logistics

·         Manage patrol inventory and routine purchasing including uniforms, equipment, medical supplies, and on-hill materials

·         Procure all supplies at the direction of the Patrol Director and Assistant Director

·         Complete departmental timekeeping daily and submit payroll accurately and on schedule

Incident Documentation & Guest Relations

·         Review incident reports for accuracy and completeness; collect photographs and additional documentation for serious incidents

·         Resolve guest complaints with professionalism and composure, applying strong conflict-management and problem-solving skills

·         Serve as a credible, trusted point of contact for guests requiring patrol-related assistance

On-Hill Support

·         Assist with morning hill safety setup and respond to patrol team needs as they arise on the mountain

·         Utilize valid medical and CPR certifications to respond to injured guests as required

·         Complete snowmobile training and assist with employee and injured guest transportation as needed

Physical Requirements:

·         Ability to lift and carry up to 50 lbs occasionally; up to 25 lbs frequently

·         Frequent standing, walking, bending, kneeling, squatting, and climbing in an outdoor mountain environment

·         Exposure to extreme temperatures, snow, ice, rain, and wind throughout the season

·         Ability to operate a snowmobile after completing required training

·         Repetitive hand and wrist use (computer, filing, equipment handling); fine manipulation and data entry required

·         Work around ski lifts, gondolas, and mountain terrain at varying heights

·         Potential exposure to bloodborne pathogens and biohazards in the course of responding to injured guests

·         Valid California driver’s license required; snowmobile and snowcat operation may be required

Winter Benefits:

·         Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service

·         Paid sick time

·         Employee Assistance Program (EAP)

·         Professional development opportunities

·         Free ski and tubing passes for employees

·         Free ski passes for dependents

·         50% off food at our restaurants

·         Free group ski and snowboard lessons for employees

·         Employee discounted lift tickets for family and friends

·         Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations

·         Hotel discounts

·         Employee ski reciprocal programs

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.