Resort Reservationist

As a Resort Reservationist, you'll be the communication hub for everything our guests need to know, from lift tickets and ski school options to season passes and day to day resort operations. This role requires a strong focus on customer service and the ability to manage high call/email volumes while maintaining attention to detail and professionalism. We are hiring 1 part-time and 1 full-time Resort Reservationist.

Why Sugar Bowl?

Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like.

Who you are

• Strong verbal and written communication skills with a professional and approachable demeanor.
• Ability to handle high call/email volumes, particularly during peak season, while maintaining accuracy and composure.
• Basic computer skills, with experience in Microsoft Office, point of sale systems, and CMS software preferred.
• Experience in handling email communications with a focus on clarity and professionalism.
• Willingness to work flexible hours, including weekends and holidays, during the ski season.
  
  

What you will do

• Serve as the primary voice for Sugar Bowl Ski Resort, responding to guest inquiries about ski packages, lessons, rentals, and resort amenities.
• Assist guests in purchasing the right product and upsell and cross-sell resort products and services to enhance the guest experience.
• Provide up-to-date information on resort operations, including lift status, weather conditions, and events.
• Address guest concerns and questions in a professional and timely manner, escalating issues when necessary.
• Process phone orders for tickets, passes, and other resort services to ensure a smooth guest experience.
• Use Podio to document call volume and track guest interactions, ensuring accurate records are maintained.
• Manage email inquiries, responding promptly and providing thorough information.
• Work closely with the Call Center Lead and Guest Services Director to meet KPIs and department goals.
• Stay informed about current promotions, special offers, and operational updates to provide accurate and timely information to guests
  
  

Winter Benefits

• Employer sponsored 401k plan after 1000hrs (and 1-yr)
• Excellent professional and training development
• Free ski and tubing passes for employees
• Free ski passes for dependents
• 50% off food at our cafeterias
• Free group ski and snowboard lessons for employees
• Employee discounted lift tickets for family and friends
• Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective
• Hotel discounts
• Employee ski reciprocal programs
  
  

Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.