Digital Product Manager

Overview

Suffolk is a national enterprise that builds, innovates and invests. Suffolk is an end-to-end business that provides value throughout the entire project lifecycle by leveraging its core construction management services with vertical service lines that include real estate capital investment, design, self-perform construction services, technology start-up investment (Suffolk Technologies) and innovation research/development.

Suffolk – America’s Contractor – is a national company with more than $5.0 billion in annual revenue, 2,600 employees, and main offices in Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk manages some of the most complex, sophisticated projects in the country, serving clients in every major industry sector, including healthcare, life sciences, education, gaming, transportation/aviation, government, mission critical and commercial. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.” For more information, visit www.suffolk.com and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram.

At Suffolk, we believe that our total rewards program should offer you and your family the support you need when it matters most. That’s why we have created a program that provides employees with access to a wide variety of options that can be personalized to support you and your loved ones physically, emotionally, and financially.

Benefits include, competitive salaries, auto allowances and gas cards for certain roles, access to market leading medical and emotional and mental health benefits, dental, and vision insurance plans, virtual care options for physical therapy and primary care, generous paid time off, 401k plan with employer match and access to expert financial resources, company paid and voluntary life insurance, tax deferred savings accounts, 10 backup daycare days each year, short- and long-term disability, commuter benefits and more.  For more information, click here.

Summary

The Digital Products Leader for Risk, Legal, and Supply Chain drives the strategy, development, and ongoing optimization of Suffolk’s digital product portfolio, supporting these critical business functions.

Serving as a strategic partner to business leaders, this role manages the entire product lifecycle through discovery, design, delivery, adoption, and iteration, all driven by measurable business outcomes. They define product visions, translate user needs into priorities, align initiatives to business objectives, and manage strategic vendor relationships to maximize return on technology investments.

The leader provides hands-on technical product oversight across the broader product ecosystem, ensuring architectural integrity, operational resilience, and value realization from digital investments. They work closely with internal stakeholders, IT teams, and external partners to surface opportunities, clarify requirements, and deliver high-impact solutions.

This role is pivotal to Suffolk’s shift from a traditional application support model to a product-centric operating model, building capabilities that anticipate business needs, accelerate agility, and embed continuous improvement. Success requires strong change leadership to drive adoption, build stakeholder confidence, and sustain organizational transformation.

Responsibilities

Strategic Responsibilities

· Define and champion the vision and strategy for digital products supporting Risk, Legal, and Supply Chain, aligned with enterprise priorities

· Lead the full product lifecycle from strategy and discovery through delivery, adoption, and continuous optimization

· Collaborate with business leaders to identify needs, prioritize opportunities, and translate objectives into actionable roadmaps

· Partner with Business and Process Analysts to design solutions that create scalable, efficient, and integrated workflows

· Establish and track success metrics linked to business outcomes such as efficiency, compliance, and risk reduction

· Monitor industry trends and emerging technologies to guide innovation and long-term product evolution

· Lead change management initiatives using structured frameworks (e.g., ADKAR) to accelerate adoption and engagement

· Align technical roadmaps with enterprise architecture and long-term strategic plans

· Balance short-term business needs with long-term maintainability and value realization

· Anticipate and mitigate cross-functional risks, dependencies, and constraints

Operational Responsibilities

· Manage and prioritize the product backlog based on ROI, business value, and user feedback

· Drive product releases through close collaboration with business stakeholders, IT teams, and vendors

· Coordinate UAT, oversee integrations, validate environment readiness, and configure applications with the team

· Maintain clear documentation including user stories, business cases, roadmaps, and implementation plans

· Serve as primary liaison between business and technical teams to ensure alignment and timely issue resolution

· Manage vendor relationships, oversee support cases, coordinate upgrades, and ensure SLA compliance

· Oversee incident response, escalations, and resolution processes to maintain product quality and stability

· Evaluate technical feasibility and risk of new features or changes to ensure alignment with enterprise standards

· Ensure products remain secure, reliable, and valuable throughout their lifecycle

· Drive operational improvements that enhance reliability, anticipate business needs, and promote continuous improvement

Qualifications

Education & : Experience

• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience)
• At least five years of experience in product management or technical product ownership roles
• Proven success driving digital transformation in complex, cross-functional environments
• Familiarity with construction technology platforms and ecosystems
• Experience with product portfolios spanning contract lifecycle management, compliance, risk documentation, vendor oversight, and supply chain coordination
• Track record of aligning technology investments with field needs and enterprise strategy

Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

EEO Statement

Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law.  This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment.  Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

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