What are the responsibilities and job description for the Guest Service & Player Rewards (GSPR) Shift Manager position at Suffolk Regional Off-Track Betting Corp.?
Core Responsibilities:Support Manager with overseeing the daily operations of guest service and player rewards staff during assigned shifts.Ensure staff compliance with all regulatory guidelines, submissions, policies, and procedures.Provide leadership, guidance, and support to Guest Service and Player Rewards Representatives.Monitor staffing and scheduling need to maintain efficient coverage.Implement promotions, giveaways, and special events as directed by the Sr. Director of Marketing.Investigate and resolve guest complaints and issues in a timely manner, report outcomes to upper management.Maintain confidentiality of guest interactions and records.Assist in training, coaching, and evaluating staff; provide feedback and corrective action as needed.Support team performance in alignment with organizational goals and vision.Perform other duties as assigned by management. Job Qualifications/Requirements:High School Diploma or GED required.Two years of supervisory experience in a customer service environment; casino experience preferred.Must have a professional demeanor and able to communicate with employees and the public.Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform duties.Knowledge of guest service principles and ability to lead a team in a fast-paced environment.Must be able to obtain a New York State Gaming License.Proficient in Microsoft Office applications (Word, Excel, PowerPoint).Excellent written, verbal, and interpersonal communication skills.Strong leadership, decision-making, and strategic thinking skills.Ability to multitask, work under pressure, and manage time effectively.Able to lift to 30 pounds occasionally, stand for extended periods, and perform general physical tasks as needed.Availability to work weekends, holidays, and swing shifts.OTHERExcellent guest service skills requiredOrganizational and time management skills required.Regularly required to work in front of a computerManual dexterity for data entry/typing dutiesOccasional bending, reaching, climbing on step stool, lifting
Salary : $17 - $19
