Healthcare Access Coordinator-HCO2025

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES

SUPERVISION RECEIVED:

Works under the direct supervision of the Assistant Superintendent.

• Competent in the MassHealth application and enrollment processes as well as the Consolidated Appropriations Act (CAA) and 1115 Waiver.
• Must be able to attain/retain MassHealth Certified Application Counselor Certification
• Able to work in two county correctional facilities and collaborate with all internal divisions to prepare incarcerated individuals for reentry.
• Competent in telehealth processes, platforms and medical/mental health discharge planning needs.
• Must be able to communicate verbally and in writing with internal and external partners.
• Ability to assist in the planning and implementation of the new 1115 Waiver requirements with Department leadership.
• Track incarcerated individuals under the CAA mandate and collaborate with internal divisions and partners to ensure compliance.
• Plan, implement and oversee the scheduling of telehealth and telephonic program intakes/screens, social service connections, virtual pre-release appointments.
• Assist in hiring and overseeing support staff.
• Ability to collaborate and work with other county correctional facilities throughout the Commonwealth and other agencies.

QUALIFICATIONS

1. A Bachelor's Degree in Health Administration, Public Health, Nursing, Social Work, or a related field is common, or an Associate's Degree or equivalent experience or a combination of education, experience and training;
2. Prior experience in a healthcare setting, such as a care assistant, medical discharge planning/case management, or in healthcare program management, is highly valued
3. Proficiency in Microsoft Office Suite, electronic health records (EHR) systems, and other relevant healthcare software is necessary.
4. Working knowledge of virtual meeting platforms such as Zoom, WebEx, Doxy.me, Google meets, Microsoft teams, and other HIPPA Compliant platforms.
5. Critical thinking and strong problem-solving skills are needed to address diverse and complex challenges in the healthcare system.
6. Familiarity with healthcare policies, regulations, and MassHealth processes.
7. A strong understanding of patient privacy laws and confidentiality is required.
8. Ability to perform duties with a high degree of discretion and confidentiality required.
9. Ability to communicate effectively in oral and written form required.
10. Valid and renewable driver’s license is required.
11. Ability to work accurately and independently in a fast-paced environment.
12. Attention to detail, creativity, flexibility and organizational skills are crucial.

ESSENTIAL FUNCTIONS:

1. Maintain working knowledge of MassHealth, Masshealth application process, CAA and 1115 Waiver.
2. Track incarcerated individuals ensuring department compliance with CAA and 115 Waiver requirements.
3. Knowledge of, compliance with, and enforcement of Department policies and procedures;
4. Coordinate and oversee all telehealth including virtual and telephonic meetings between incarcerated individuals and outside medical providers and partners.
5. Assist in hiring, retention, and supervision of support staff.
6. Obedient to moderately complex oral and written orders;
7. Communicating effectively both orally and in writing;
8. Deal calmly and effectively with stressful situations, including emergencies; and exercise good judgment.

MINIMUM PHYSICAL REQUIREMENTS FOR ESSENTIAL FUNCTIONS:

1. Effectively communicate orally with employees, residents and the public
2. Daily use of personal computer and other technology
3. Sit or stand periodically for 8 hours
4. Lift up to 5 pounds
5. Carry up to 5 pounds
6. Climb stairs periodically
7. Walk short distances
8. Write and type.

ADDITIONAL FUNCTIONS OF POSITION

Participation in mandatory training