What are the responsibilities and job description for the Parts Coordinator position at SUDDEN SERVICE INC?
Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Duties/Responsibilities:
- Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.
- Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
- Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
- Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
- Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
- Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
- Handles warranty claims and follows through to completion.
- Assists supervisor in proper storage and disposal of EPA controlled waste.
- Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
- All other duties as assigned.
Required Skills/Abilities:
- Excellent telephone skills.
- Must be in physical condition as job requires lifting, stooping, and bending.
- Operate equipment such as forklift.
- Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy.
Education and Experience:
- High School graduate or GED equivalent
- Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
- Previous experience in a customer service-oriented role preferred.
Benefits:
- Medical/Prescription
- Dental
- Vision
- Vacation
- 10 Holidays
- 401K
- Life Insurance