Inside Sales/Parts Coordinator

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties/Responsibilities:

• Prepare customer quotations to company standards.  Clearly states pricing and services to be performed on all quotes.
• Files all quotes and sales in an orderly manner to allow for quick reference when customers make inquiries or when follow-up calls are needed to determine the status of a quote with a customer.
• Makes follow up calls daily to inquire about pending quotes.
• Submits sales reports to the General Service Manager for review and reports all quotes and sales activity for each month.
• After a sale is finalized, submit the quote and all pertinent details of the sale to the Service Department to assure accurate work scheduling and involvement.
• Reviews and processes customer service contracts to ensure compliance with the terms and conditions of larger customers and corporations. 
• Provides company information, company history, safety data, job references, certificates of insurance and other requirements of service and PM work contracts.
• Establishes bid pricing, parts pricing, travel pricing and other charges to ensure that bids are complete and competitive. 
• Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
• Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
• All other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Computer skills to use Excel, Word, and Email.
• Skilled in typing, spelling, punctuation, sentence structure, etc.
• Ability to read and interpret detailed written bid specifications.
• Ability to make phone contact with customers and prospects at all levels of a business.
• Must work well with others and possess good people skills. Will be working closely with multiple departments such as Sales, Service, Rental, Parts, and Manufacturing.
• Telephone Skills required
• Must be in physical condition as job requires lifting, stooping, and bending.
• Operate equipment such as forklift.
• Must have a valid driver’s license and good safe driving record to be insured by the company auto insurance policy.

Education and Experience:

• High School Graduate or GED Equivalent
• Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Previous experience in a customer service-oriented role preferred.

Benefits:

• Medical/Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K
• Life Insurance