Field Service Technician II DOT

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Job Summary:
This position is to provide prompt and satisfactory responses to service problems requiring technical expertise. The Incumbent reports directly to the General Service Manager and indirectly to the General Manager of Sudden Service, Inc. He coordinates his schedule with and reports activities and/or high-level problems to the General Service Manager. He acts as technical advisor to all departmental personnel and assists parts managers in identification of obsolete or specialized parts. The DOT Field Service Technician II is the company’s technical service consultant, available to its customers, its service personnel, and its dealerships. Although some service problems may be solved by telephone, approximately 60% of the incumbent’s time is spent travelling to personally diagnose, prescribe appropriate corrective and preventive measures, and may perform repair work to machines at the customer job site. Malfunctions are analyzed and incumbent is accountable for prompt reporting of any recurring problems or failures. It is the incumbent’s responsibility to initiate and edit Service News Bulletins outlining problems, diagnoses, cures, etc., and to call attention to special and specific trouble areas.
The incumbent works with various departments to include: (a) Engineering on design, prototype or new machines, to have advance knowledge on components and serviceability; (b) Marketing, particularly in Dealer Sales; and (c) Quality Control and Manufacturing for correcting equipment failures.
The position requires professional ability usually associated with a degree in mechanical or electrical engineering or equivalent, which can be acquired by prolonged experience in related fields. He exhibits competence and genuine concern to gain the confidence of the customer or dealer when the company’s image is at stake. Must exhibit acknowledged competency in the specialized fields required for this position. (IE. Electrical, Mechanical, Welding, Etc.)