Claims Recovery Specialist

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100 year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

General position summary:

Completes chargeback audits, reports, and claim subrogation within required timeframes. Responsible for managing agent subrogation email. Responsible for review of agent disputes within required timeframe.

Essential Duties & Responsibilities:

• Manages agent subrogation inbox daily
• First point of contact for agent information requests and subrogation disputes
• Completes chargeback audits, reports, and claim subrogation within required timeframes
• Updates claims system with rebuttal status within 2 business days of receipt
• Respond to agents with rebuttal results within required timeframes
• Make necessary changes in claims system according to agent rebuttal results
• Assist with answering claims department workgroup calls during scheduled time
• Cross-training as necessary
• Ability to work overtime as required

Job Skills:

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Excellent attention to detail and follow through
• Ability to develop and maintain positive working relationships with internal and external customers
• Military and/or transportation industries experience preferred
• Experience in a multi-dimensional role where customer contact is both written and verbal
• Aptitude for working under deadlines and within specific timeframes
• Self-motivated; works with urgency

Education & Experience:

• High school diploma or general education degree (GED) required; two to three years of experience in customer service and administrative.
• Prior experience in the moving industry preferred, or a combination of education and experience.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:

• None required.

Travel:

• No travel required.

Supervisory Responsibilities:

• No supervisory responsibilities

Other Duties & Responsibilities:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - under 1/3 time
• Walk - under 1/3 time
• Sit – over 2/3 time
• Use hands to finger, handle, or feel - over 2/3 time
• Reach with hands and arms – 1/3 to 2/3 time
• Climb or balance – none
• Stoop, kneel, crouch or crawl – under 1/3 time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – none
• Other - none

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.